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Family Mosaic

Family Mosaic continues to provide support in the Havering area to Customers that need Housing related support. This can include assisting with Benefits, Debt problems, Rent/CT arrears. . As part of the support offered we can help Customers with gaining employment or voluntary work, which in turn can lead into full time employment. Homelessness can hit many people from all walks of life and at any time. We have a dedicated team that work closely with the Homeless team in Havering and local Landlords to help find suitable accommodation. We can then provide intense support with setting up tenancies and applying for all relevant Benefits. We have also gained limited funds to help provide deposits when needed for Customers that do not meet the criteria to be housed through the Local Authority route. Family Mosaic work with anyone within Havering, we also work with people who may have Drug and Alcohol and Mental Health issues working closely with all partner agencies to ensure the best service for all residents. The age criteria for support is between 16 and 65 years of age.

11 November 2014
Housing Sector, Care
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

  • Family Mosaic will ensure all their staff complete Dementia training to a high standard and will work towards having a Dementia champion who can then provide Dementia  training in the future.
  • We will include Dementia awareness literature in all our Welcome  packs which are given to all customers that enter our service for support
  • We will ensure all office literature and office surroundings are Dementia friendly and Dementia literature is prominent in our reception area.
  • We will sign post to Age Concern Havering or Alzheimer’s Society Havering for support when the need arises for customers in our support.
  • We will give access to our meeting rooms if required for Dementia  meetings and forums
  • We will continue to work closely with our partner agencies to improve and promote Dementia Awareness.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • To ensure Dementia training is provided  to new staff that join the organisation
  • To ensure all customers in need of support are referred to Alzheimers Society Havering  or Age concern.
  • To ensure carers receive the correct level of support

Member website


2. Actions

  • Raise awareness of staff and volunteers

    Work to ensure that staff and volunteers are aware of the symptoms of dementia and, as a result, are better equipped to provide the support and patience that people with memory loss need to complete everyday tasks. Incorporate dementia awareness into staff and volunteer induction and other relevant training programs.

    All staff and volunteers to attend a Dementia Friends Session.


    2014 - Fourth Quarter Update

    New member

  • Promote the services that are available in the Borough for people with dementia and their carers.

    Include literature from Age Concern Havering Dementia Services and Alzheimer’s Society Havering in the Welcome Packs that we provide to new clients.

    Ensure that Staff and Volunteers are aware of the services available and are able to signpost clients when appropriate.


    2014 - Fourth Quarter Update

    New member

  • Review how people access and navigate our buildings

    Assess whether there are things that could be changed which would make a direct impact on the way people with dementia access and navigate the buildings. Use Dementia Friendly Physical Environments Checklist.


    2014 - Fourth Quarter Update

    New member