The Co-operative Pharmacy

The Co-operative Pharmacy is a wholly owned subsidiary of The Midcounties Co-operative. The Co-operative Pharmacy manages a portfolio of 44 community pharmacies across West Midlands, South Staffs, Gloucestershire, Oxfordshire and Worcestershire. The Midcounties Co-operative pharmacies are based within the communities we serve, rather than in the high street or out-of town shopping centres. Being at the heart of your community means we can get to know you better and provide you with a more personal service. Our commitment to our local community means we arrange visits to local schools and regional events to encourage healthy practices amongst children, our members and the wider community. We also offer free advice and support on a range of services including: Help in stopping smoking. Advice with managing your weight. Living with asthma. Blood pressure testing.

12 May 2015
West Midlands
Health, Pharmaceutical
Local Alliances:
Staffordshire and Stoke-on-Trent Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Co-operative Pharmacy has developed a healthcare charter which will always aim to put the wellbeing of the patient first. We at Co-operative Pharmacy believe we can create a dementia- friendly environment, in which we will raise awareness on sign and symptoms of Dementia and signpost patients in the right direction to seek further help. Co-operative Healthcare Dementia Friends will support the local community by  Helping you understand signs and symptoms of the condition  Providing customers with further information about the condition and where to seek help.  Offering information on local Dementia support groups  Training carers and family member to become a Dementia Friend  Helping Dementia patients with monitored dosage products to comply with their prescribed medicines. We aim to make a difference for people living with dementia, through focusing on the person rather than the condition and taking time to listen to and focus on what is important to people living with dementia and their carers. Please ask your Co-operative Healthcare Dementia Friend for further information about this service.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are a pharmacy group aiming to provide healthcare advise and support of the highest standard. We have long standing precedent of delivering healthcare services of the highest standard through our network of pharmacies. In relation to delivery of the outcomes listed by National Dementia Declaration (NDD)the challenges we anticipate are 1) Lack of support from other key stakeholders in developing a robust referral pathways. 2) Lack of recognition of significance of our contribution to support people living with Dementia. 3) Resistance from customers or other organisations, which might be due to lack of awareness, commercial impact or time constraints. 4) We believe a well trained workforce is key to successfully achieving outcomes defined by NDD. Extended support to our Dementia Champions will help us achieve the outcomes. In pursuit of high standards we will encounter these challenges. But we will constantly review our position to overcome these challenges and look forward to support from other organisations to improve our delivery standards and help achieve high quality outcomes.

2. Actions

  • Establishing a service lead.

    We aim to raise awareness and understanding of Dementia in Cannock. Co-operative healthcare aim to champion the cause locally and envisage to get Cannock town centre accreditied as Dementia Friendly town centre. 

    To achieve our prime objective we need a lead, who can plan, develop  co-ordinate and deliver activities in colloboration with other key stakeholders in the locality. 

  • Develop a training plan to achieve National Dementia Declaration outcomes.

    We strongly believe having a motivated and fully trained workforce is key to sucessfully achieving the outcomes outlined by NDD. 

    We aim to raise awareness about Dementia and we will achieve this by training our staff via the Dementia Champions training and Dementia Friends training. 

    We will further colloborate with local Demential focus groups and charities to benefit from their expertise and avail further training oppurtunities to improve the quality of outcomes.