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Age UK Leeds

Age UK Leeds is a local independent charity. Our mission is to work with and for all older people in Leeds to improve later life. Our vision is a society where older people are respected, valued and able to contribute to their community. We provide a range of services to older people in Leeds who are our beneficiaries. They include health and wellbeing activities, e.g. walking for health, digital inclusion e.g. Silver Surfers IT training, Advocacy, Information and Advice, and Social Care e.g. support to people with mental health issues, a long term condition and men with prostate cancer. Our charity is supported by the profits from 2 trading arms: one that sells insurance and other related products and goods; the other is the Are Café which operates as a social enterprise in the centre of Leeds and adjoining our offices.

19 March 2015
Yorkshire and Humber
Voluntary Sector
Local Alliances:
Leeds Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Age UK Leeds supports older people in many different ways, examples are listed above. As a city centre based office, we have many different people walking though our doors, to access services, to use our room hire facilities and as customers of the Arch Café.

In addition we are also a venue that works in partnership with other organisations and agencies to deliver specific events e.g. International Day of Older People.

Our aim is to become a dementia friendly organisation for the many people who we come into contact with. We do not anticipate that we are likely to be a specialist organisation delivering specialist services to people with dementia. Rather, we want to quietly and respectfully support people who may have had an early diagnosis and need information and advice or wish to take part in some our activities such as our walking group, but do not identify as being someone who is living with dementia.

We see our role in helping people with dementia to stay connected with their community for as long as possible. In addition, some of our service users, in particular for some of our social care services, will be in the more advance stage of dementia, and we want to ensure that staff are equipped to work with these clients with dignity and respect.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our People: We have a large number of staff and volunteers and want to ensure that all of them receive training to be Dementia Friends, prioritising those that are Frontline staff. Our aim is that it will be everybody’s role and responsibility to work with people with dementia, rather than those clients being referred to particular staff because they have dementia.

Our Building: the audit came up with a number of recommendations, most of them inexpensive, but some will be challenging to implement because our offices are a Grade 2 listed building.

Our Resources: we have some guidelines on how to make our resources and published materials more dementia friendly; we are limited as to how far we can implement these recommendations until Age UK England has amended the Brand templates.

The voices of people with dementia: We need to develop a plan for client involvement and engagement as this is an area that requires improvement; within this we need to address the voice of people with dementia.

Member website


2. Actions

  • Our People – looking at how dementia aware people are, what our current training, if any, looks like

    The Director of Services will arrange for all staff and volunteers to attend awareness sessions on dementia to ensure greater understanding of the condition and how we can help.

    • One of our Trustees has been trained as a Dementia Friend and is interested in starting this process by delivering Dementia Friends training to the first cohort of staff at the Breakfast Briefing on 5th December.
    • Director of Services will attend Dementia Friends training at Age UK on 2nd December.  
    • A programme for ensuring the rest of the staff are trained
    • Training will be incorporated into the volunteer induction training  
  • The Place – the accessibility of the premises from where we deliver services

    An audit of the building was undertaken and a series of recommendations   was made that need to be implemented.

    • Various signage issues, some of which may be affected by planning/conservation constraints
    • Furniture issues – some can be sorted by rearranging furniture
    • Some changes require expenditure e.g. changing the toilet seats to a contrasting colour
  • Our Published Materials – printed and on line

    The Director of Services produced guidelines on dementia friendly leaflet design and circulated to all staff with instructions to review and rewrite when a reprint is required.  Director of Services also sent some printed materials to Innovations in Dementia for comment and feedback.

    • Review existing leaflets prior to re-printing
    • Follow up Innovations in Dementia to get feedback on printed materials
  • The Voices of people with dementia – how we currently hear the voices of people with dementia

    The Director of Services sent copies of our client feedback forms and our Comments and Compliments forms to Innovations in Dementia for feedback and will chase up.