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Petersfield Surgery

We are based in Harold Hill, Romford, Essex and have a list size of over 6000 patients. We have 2 Partners, 1 GP and 5 GP Registrars. In addition we have a nurse prescriber, a Healthcare Assistant , a phlebotomist, a Practice Manager and fifteen members of clerical staff

Updated:
11 January 2017
Location:
London
Sectors:
Care, Health
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Raise further awareness to Dementia in the local community by joining the Dementia Action Alliance.

Ensure patients have access to support and advice.

Leaflets and posters in surgery to make patients aware of signs/symptoms of dementia.

Information about the Dementia service provided by the surgery available on the practice website.

Education of carer and family about dementia and the availability of the service

Participating in the FACILITATING TIMELY DIAGNOSIS AND SUPPORT FOR PEOPLE WITH DEMENTIA  - Enhanced Service

Participating in the Dementia Identification Scheme – Ehanced Service

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Training for members of staff and clinician is not ready and locally available

Constraint of time, constraint of space , no clear structure for support for people with dementia for their carers and families.

 

2. Actions

  • Appointment reminder tool

    Put a flag on the system noting the patient has Dementia, and then if an appointment is booked the Practice staff will contact them on the day of their appointment as a reminder.

    Status:
    Completed

    2014 - Fourth Quarter Update

    All pateints diagnosed with Dementia are flagged on the clinical system as vulnerable pateints and are given same day appointments or referred to the GP same day

  • Flexibility around appointment times

    Many carers find it difficult to get a person with dementia to an early morning appointment; therefore we look to offer flexibility around appointment times. Plus we could look to provide double appointments so they do not feel under pressure and we are able to explain things in more detail.

    Appointments to be given to patient/carer on large forms as we have found this helps dementia patients rather than using the standard smaller appointment card.

    Status:
    Delivered

    2014 - Fourth Quarter Update

    New member

  • To attend Dementia Awareness Training for Practice staff where available

    All Practice staff to have awareness and understanding of how people are affected by Dementia, this will help to ensure that people with Dementia and their carers receive good quality service when visiting the Practice.

    Status:
    Implementation

    2014 - Fourth Quarter Update

    We have recently appointed out Senior Practice Nurse as a Dementia Champion.

    In the process of arranging Demnetia training for all staff both clinical and non-clicnial