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The Greenwood Practice

We are a six doctor practice (four full time and two part time) providing General Medical Services to registered patients within East Havering. We have four part-time practice nurses, one practice manager, one deputy practice manager and 17 members of clerical staff. We have 2 surgery sites.

31 October 2014
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

  • Raise further awareness of Dementia in the local community by joinging the Dementia Action Alliance.
  • Ensure patients have access to relevant support and advice.
  • We display leaflets and posters in the surgery to make patients/carers/families aware of signs and symptoms of dementia.
  • We educate carers/families about demential and the availability of services.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • Time constraints
  • A GP is to undertake training shortly, but no other members of staff are formally trained

The wait for secondary care support is sometimes restrictive

2. Actions

  • Appointment reminder tool

    Patient known to have dementia will be contacted the day prior to their appointment


    2014 - Fourth Quarter Update

    New member

  • Flexibility around appointment times

    Patients known to have dementia will be offered double appointments so they are not time restricted and we are able to explain things in more detail.


    2014 - Fourth Quarter Update

    New member

  • Doctors to provide Dementia Awareness Training to their Practice Staff

    We have one doctor currently booked to undertake Dementia Awareness Training.

    Once, attended she will provide in-house training to the remainder of the clinical staff and the practice staff.

    This will increase awareness and undersanding of how people ae affected by Dementia; hopefully this will ensure that both the patient and their carers received good quality service when visiting the practice.


    2014 - Fourth Quarter Update

    New member