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Chase Cross Medical Centre

We are a GP surgery situated in a residential area of north Romford. We have one GP partner, one salaried GP, one Practice Nurse, one Practice Manager, 4 receptionists and 3 admin staff.

Updated:
31 October 2014
Location:
London
Sectors:
Care, Health
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

To raise awareness to Dementia in the surrounding community by joining the Dementia Action Alliance.

To ensure patients have access to support and advice on hand locally

To display leaflets and posters in surgery to make patients aware of signs/symptoms of dementia.

GP’s are trained in Dementia and one GP has attended Dementia awareness training course

To make sure patient and family have information/support and guidance when needed.

Referral to Petersfield to confirm diagnoses of dementia.

Annual reviews by GP surgery and good health checks.

Annual vaccination of influenza. Pneumonia vaccine if needed.

Involve CTT, ICM and local support to support patients.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

GP’s have training and educate the staff accordingly. As a surgery we try to educate the patients and their relatives regarding their dementia and offer advice and help.

2. Actions

  • All patients with Dementia are to be read coded and ‘flagged’. Care plan

    Dementia patients are to be read coded and ‘flagged’ on the clinical system so that the reception staff are aware of the possibility of confusion over appointments/ test results etc. If the patient is flagged then all staff are aware of possible misunderstandings/ limitations from time of appointment booking to consultations and follow ups. A care plan is written for each patient this is discussed with the family and advice re: available support is given.

    Status:
    Implementation

    2014 - Fourth Quarter Update

    New member

  • Carers information and contact details

    Carers information (if appropriate) to be noted on medical records so that there is a back up if information is not filtered through. All staff to be aware of carer ‘s details and can use this to confirm appts/results etc if necessary. More time given for dementia patients at consultation.

    Status:
    Implementation

    2014 - Fourth Quarter Update

    New member

  • Flexibility in appointment system

    Dementia patients to have flexibility with their appointment times. Certain times would be more difficult for carers/patients to attend. Also cancellations will be more common due to patients not been able/willing to leave the home. Being aware that there could be a higher % of missed appts and a demand for a non early or non late appt and accommodating the patient accordingly.

    Status:
    Implementation

    2014 - Fourth Quarter Update

    New member