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Healthwatch Wakefield

Healthwatch Wakefield is the local consumer champion for the people of Wakefield District on health and social care issues, which came into being on 1 April 2013. It is commissioned by Wakefield Council but also forms part of a network of 152 other local Healthwatch organisations across the country, led and supported by Healthwatch England, the national champion for health and social care issues. Healthwatch Wakefield: • Provides people with the advice, information and signposting they need • Gathers the views and experiences of local people, along with other information • Gives local people a voice to influence the design and delivery of services Healthwatch Wakefield has legal powers and responsibilities such as the right to ‘enter and view’ premises where health and social care services are provided, and has a place on the Health and Wellbeing Board. Healthwatch Wakefield has a duty to show that it involves local people in the way it is run and the decisions it makes.

Updated:
17 October 2014
Location:
Yorkshire and Humber
Sectors:
Care, Health, Voluntary Sector
Local Alliances:
Wakefield and Five Towns Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Healthwatch Wakefield has a role providing information and advice to members of the public, their family and carers. We are committed to reaching out to those who might not ordinarily access our service and raising the profile of issues for older people generally as well as those with dementia.

Our advisors support the public with health and social care advice and information and work with individuals who may come under the banner of those currently under represented. We will work across health and social care organisations to provide a voice for the people who use the services and the people who might need to advocate for them.

We will help to support people with dementia and their families/carers through fiving them the advice, information and support they may need; and gathering their views to give them a voice to influence the design and delivery of services.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • Healthwatch Wakefield have limited resources.
  • The Healthwatch Wakefield staff team occupy an office which, because of its current layout, may be confusing to navigate for people with dementia.

2. Actions

  • Give advice and information and signpost people to organisations and services who can help people with dementia and their families/carers; and assist people with other services as needed

    Healthwatch Wakefield has a role providing information and advice to members of the public, their family and carers. We are committed to reaching out to those who might not ordinarily access our service and raising the profile of issues for those with dementia and their families/carers.

    Status:
    Delivery
  • Give a voice to people with dementia and their families/carers

    We will work across health and social care organisations to provide a voice for the people who use the services and the people who might need to advocate for them. Healthwatch Wakefield has already made partnerships with organisations including the Alzheimer’s Society and will continue to liaise with them to develop best practice when supporting someone living with dementia and their carer, and giving them a voice.

    Status:
    Delivery
  • Use our influence role to try and improve the lives of people living with dementia

    As a key part of the monitoring process of health and social care services within Wakefield the Healthwatch team are keen to breakdown the stigma associated with dementia. Healthwatch Wakefield will work with its key partners and stakeholders to promote the work that is being done to improve the lives of people living with dementia, especially in accessing and using the health and social care services they need.

    Status:
    Delivery
  • Use our influence role to try and improve the lives of people living with dementia

    As a key part of the monitoring process of health and social care services within Wakefield the Healthwatch team are keen to breakdown the stigma associated with dementia. Healthwatch Wakefield will work with its key partners and stakeholders to promote the work that is being done to improve the lives of people living with dementia, especially in accessing and using the health and social care services they need.

    Status:
    Delivery
  • Make our offices as dementia friendly as they can be

    We will use the Dementia Friendly Environment Checklist for our offices to make any changes possible to make access more dementia friendly. We will also encourage our partner agencies to use the checklist in their offices, especially the public access point at Citizens Advice Bureau.

    Status:
    Planning