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Specsavers, Falmouth

Specsavers has had a presence in Falmouth for more than 20 years. During this time the store has supported the community in many ways, including fundraising for local charities and good causes such as Help for Heroes and Macmillan Cancer Support. Specsavers in Falmouth is fitted with the latest technology that can assist in detecting early signs of conditions which could affect patients’ sight. The store also offers a hearing service with free hearing tests and a wide range of digital hearing aids.

1 February 2015
South West
Local Alliances:
Falmouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers? 

  • Improving staff awareness and understanding of dementia, thereby having a good customer service ethos and training for our staff. 
  • Have a willingness to respond to the individual’s needs and help/support them when we can and it is reasonable for us to do so. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

 This is not the primary purpose of our business/organisation/group; therefore is not seen as a priority. However with refresher training on an ongoing basis this will help. 

2. Actions

  • Training and awareness raising for staff

    Training and awareness raising for 15 staff.


    2015 - First Quarter Update

    Staff able to recognise signs of dementia and know how to respond appropriately. All staff given FDAA booklet How to help customers with dementia

  • Practice and policy review

    Review our practice/ policies which may affect a person with dementia and look for alternatives (eg signatures instead of use of pin)


    2015 - First Quarter Update

    Review ongoing, next formal review beginning of 2015