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Falmouth - Abbeyfield Society

16 December 2014
South West
Local Alliances:
Falmouth Dementia Action Alliance

1. Action Plan

1. How do you play your part in delivery of the declaration? What could you do to ensure people with dementia and/or their carers receive the best possible service/help?


Improving staff awareness and understanding of dementia, thereby having a good customer service ethos and training for our staff.

By enabling people living with dementia to be part of the community and continue to do daily and social activities

Have a willingness to respond to the individual’s needs and help/support them when we can and it is reasonable for us to do so.

2. What are the difficulties you foresee in getting to a point where you can meet the actions described in question 1?

Lack of knowledge amongst our staff/community

Limited time, resources and/ or a stretched budget

2. Actions

  • Training and awareness raising for all staff

    3. Please give one or more actions you/your business/organisation/group will commit to take to overcome the difficulties described above?

    Training and awareness raising for all staff.

  • Facilities

    Looking at our facilities and if we can make things easier


    2015 - First Quarter Update

    Constantly under review

  • Spread awareness

    We will spread awareness of dementia

  • Promote the movement

    We will promote the movement by displaying our membership material

  • Training and awareness

    We will encourage all staff to improve their awareness of dementia and know how to respond appropriately


    2015 - First Quarter Update

    We have given each member of staff the FDDA booklet, How to help customers with dementia