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Oatlands Post Office

Post Office Limited has an unrivalled national network of over 11,500 branches across the UK, more than all the high street banks combined, and sits at the heart of many communities across the country. It provides around 170 different services and products spanning financial services including savings, insurance, loans, mortgages and credit cards. Post Office also offers Government services; telephony; foreign currency; travel insurance and mail services. The Post Office's public purpose statement is: "The Post Office is unique; a commercial business set apart by its public purpose. We are driven by a belief in the importance of connecting communities and enhancing the powerful role they play in all our lives. We will stay true to this commitment by delivering key products and outstanding customer service through our unrivalled local presence across the UK”

19 September 2014
Yorkshire and Humber
Local Alliances:
Harrogate and Rural District Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We believe our role in delivering better outcomes for people with dementia and their carers will be achieved through ensuring that everyone can access our services and addressing the National Dementia Declaration ….I feel safe and supported in my home and in my community, which includes shops and pubs, sporting and cultural opportunities.

Neither I nor my family feel ashamed or discriminated against because I have dementia. People with whom we come into contact are helpful and supportive.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time  - ensuring all our staff have an understanding of dementia and can offer support when appropriate.

Member website


2. Actions

  • Education

    To attend Dementia Forwards education session and explore the e-learning SCIE programme the model on Communication. To learn from our customers and ensure we pass on our learning thus providing excellent customer service.

  • Raising awareness of dementia amongst staff team and the wider community

    To pass on my knowledge to other members of the team both existing and future ones. To be an active member of the Local dementia action alliance promoting to other business, by being a part of the launch event.