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London Borough of Havering, Adult Social Care

Adult Social Care recognises the need for appropriate information, advice, assessments and provision of services for customers who are experiencing Dementia in Havering. The service works with other professionals to ensure that customers’ needs are met appropriately and in the best possible way based upon their assessed needs. There is a focus on prevention early intervention and promoting good quality of rehabilitative community services to enable people to remain in their own homes in the community. Self Directed Support is maximised to ensure personalised service for customers and their carers.

31 October 2014
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Raise awareness for all staff and ensure that dementia is explored during referral, assessments and care planning.

Consider and promote customers and carers choice and control i.e. maximising use of personal budgets, etc.

Identify champions to work with the Dementia Liaison Officer and teams.

Ensure that staff attend Dementia training and refresher courses/conferences.

Encourage staff to become Dementia friends.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Making sure that Dementia is integral to Induction and day to day practice.

Member website


2. Actions

  • Continuous awareness of the importance of identifying and working with customers and carers who are experiencing Dementia.

    Work with the Dementia Liaison Officer and external agencies to ensure customers, carers and staff awareness and participation in training.


    2014 - Third Quarter Update

    New member

  • Work with all parties internally and externally to promote Dementia awareness, care and support.

    Provide information, advice and support for all customers, carers, staff and other professionals.




    2014 - Third Quarter Update

    New member

  • Raise awareness of staff

    Work to ensure that staff are aware of the symptoms of dementia and, as a result, are better equipped to provide the support and patience that people with memory loss need to complete everyday tasks. Incorporate dementia awareness into staff induction and other relevant training programs.

    Encourage staff to attend a Dementia Friends Session.


    2014 - Third Quarter Update

    New member