Emyvale Care is a refreshing, modern and family run company, backed by old fashioned ideas and values in supporting and caring for the elderly. Providing the very best homely accommodation, set in peaceful surroundings, but also maintaining the right balance between offering care and facilitating independent living wherever possible. We want our residents to feel at home through enhancing quality of life, forge new friendships, gain new experiences and make new memories. We have five care homes throughout the Northern England, including Yorkshire, Humberside and West Yorkshire and cater for all aspects from residential to residential dementia care. At each home our staff team are experienced, approachable and committed to offering the very best levels of care to our residents, while ensuring the families to have a positive experience of a care setting.
- 3 September 2014
- Yorkshire and Humber
- Local Alliances:
- Rotherham Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
We deliver a safe and supportive environment within all our care homes which provide a respectful and engaging environment in which our residents can flourish. We aim to promote an enhanced quality of life for those in our care, in order for them to live life to its fullest, within the parameters of any challenges their condition present.
We support family members and friends with adaptive issues, whether this be signposting or a friendly shoulder, and ensure the person we are responsible for leads the planning of their own care wherever possible.
We offer continuous professional development and support for all our staff to ensure their knowledge and skillset remains current, and in line with cutting edge, dementia care best practice.
We ensure each home is as dementia friendly as possible, and that we have a wide array of nutritionally sound menu options available.
We offer a full and robust leisure / hobby and general activity schedule for all people wishing to participate, whilst helping those less able to participate and engage as much or little as they wish.
In summary, we ensure that all our residents are offered a complete support package, which is underpinned by our philosophy of person - centered care.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
The primary challenge, in our opinion, is the constant downward pressure on residential care fees offered by local authorities / pressure groups. One home is sometimes unable to commit the same levels of funding to an initiative as another because the fees charged there are forced down, resulting in lower headroom with which to further increase standards of care. There is an “expectation gap” between what we can provide with fee levels in some areas, and what we (and resident families / relatives) would like to see in an ideal world.
There is also sometimes a lack of understanding within the communities we are involved with, who do not fully grasp the finer elements of dementia care and what is entailed. Managing this misunderstanding can prove challenging for our managers and care staff at times. Better educational information provided to interested parties would be of great help here.
Pursuing excellence in dementia care
All staff employed within the company will have a minimum of Dementia Awareness as part of their induction process. They will be in possession of a dementia awareness ‘fact sheet’, regardless of whether they work in the kitchen, domestic / maintenance right through to care workers themselves all staff are encouraged to become dementia champions.
All staff will be offered regular, individual and group supervision, which will include reflective practice around dementia and care-planning/intervention.
All staff will work closely with the care home support teams, social service and other supportive partner organisations in order to deliver the best possible care for each resident.
Each resident will be involved fully in his or her care planning process; thereby facilitating the person centred approach wherever possible, on admission families are encouraged to help plan a residents care package and are invited to attend reviews, the manage also holds weekly surgeries for families or residents to come and discuss any concerns or ideas.
Every relative and / or friend will be included and supported in relation to the care planning process, and kept informed of the resident’s progress within the home.
We have nominated Dementia Champions in each home, as well as nominated Dignity Champions. These individuals cascade additional learning and knowledge to staff teams in order to offer the best and most up to date support network for staff, residents and families, the manager and proprietor have also under taken the Cornerstone dementia training and have implemented skills learnt.
Providing the best possible environment for residents
We have a continual rolling program of maintenance and quality monitoring in place to ensure we offer, warm, clean, aesthetically appealing environments for residents that enhance their quality of life. We have incorporated dementia friendly signage within each home wherever it is possible and feasible to do so residents are consulted and encouraged to give views on redecoration programmes and their preferences acted upon where ever possible.
We have commenced a programme of evolving discreet and fascinating areas of interest within the home, such as themed (countryside walk etc) areas to offer positive distractions for people experiencing agitation as a result of their condition.
We have considered all modes of communication with respect to dining areas, ensuring all the senses are stimulated (smell, taste, vision, etc) meal times are always made an enjoyable experience and staff are very involved with one member of staff eating lunch with residents at the same time.
All our homes, wherever it has been possible to do so, have extra wide corridors that offer plenty of space for movement around the home. Support is always offered from staff and in the form of movement aids such as wheelchairs, or thoughtfully positioned handrails.We are in the process of ensuring each of the facilities (toilets etc) within our homes are not just clearly signposted with dementia friendly signs, but are also coloured in a dementia friendly way we have chosen the colour green as this is associated with the term go).
Most of our homes have wonderfully manicured gardens with a generous outdoor space, thoughtfully designed and safely accessible to all our residents including those with dementia, we have an array of fruit trees and bushes where residents are encouraged to pick the fruit when ripe and bake, residents are also encouraged to grow plants and tend to them themselves.
Living well, aging better
At an organisational level, each member of staff understands the importance of recognising that each person is an individual with individual needs, and therefore bespoke care packages are required to assist in optimising people’s care needs. As part of that thinking, we understand that a robust activities program is crucial in order to deliver excellence.
Each home has a full and wide - ranging leisure / activities programme and outings.
Each home has clear aims and objectives for each activity that support the individual in achieving their personal goals.
Each home’s aim is to ensure each person feels socially included in all aspects of the home and the activities we offer.
End of life:
As an organisation we recognise that the ending is as important as the beginning. All our homes have very close links to local district nursing teams and have regular meetings to discuss any issues and ideas to improve a person’s experience. Staff fully optimise the person’s end-of-life pathway and retain the individual within the home as far as possible to promote continuity and comfort.
We support the resident’s family members and friends in every way possible to ensure the process are as dignified as achievable a separate room is always offered for any family member wishing to stay.