West Berkshire Funeral Directors
We are a local funeral directors
- 28 August 2014
- South East
- Local Alliances:
- West Berkshire Dementia Action Alliance
1. Action Plan
We are improving our customer service through increasing staff awareness and understanding dementia
We offer a caring one to one service that responds to the individuals needs and offers support
We will host dementia awareness sessions for our 4 staff members
- Being implemented
We provide a personal service to our clients, always welcoming them when entering and providing a relaxed and homelike atmosphere.
We contact our clients daily with reminders and offers of assistance
We support our clients all the way by offering to accompany them when visiting the resgistrar, solicitor, bank etc if they feel that would be helpful.
- Being implemented, Delivered
We promote dementia friendly approaches through internal and external communications.
We let other local organisations know what we are doing so that they can become part of their local alliance
We will promote dementia awareness through the local Freemasons