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West Berkshire Funeral Directors

We are a local funeral directors

28 August 2014
South East
Local Alliances:
West Berkshire Dementia Action Alliance

1. Action Plan

We are improving our customer service through increasing staff awareness and understanding dementia

We offer a caring one to one service that responds to the individuals needs and offers support

Member website


2. Actions

  • Dementia Awareness

    We will host dementia awareness sessions for our 4 staff members

    Being implemented
  • Services Offered

    We provide a personal service to our clients, always welcoming them when entering and providing a relaxed and homelike atmosphere.

    We contact our clients daily with reminders and offers of assistance

    We support our clients all the way by offering to accompany them when visiting the resgistrar, solicitor, bank etc if they feel that would be helpful.

    Being implemented, Delivered
  • Awareness Raising

    We promote dementia friendly approaches through internal and external communications.

    We let other local organisations know what we are doing so that they can become part of their local alliance

    We will promote dementia awareness through the local Freemasons