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caremark Merton

We at Caremark Merton are a domiciliary care company providing person centred care to the community in Merton, offering support to any individual requiring assistance to live safely in their own environment, surrounded by their own familiar belongings. Our approach is person centred which is as unique as each individual, tailored to the individual needs, ensuring choice, dignity, respect and encouraging independence, guaranteeing the best possible outcomes. Our staff are trained to a high standard and we believe that good communication between all parties involved in a customer’s care (customer, family, care assistant, G.P’s and all other local authorities) is key to providing those with complex and challenging needs to live life to the fullest .

12 July 2017
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Caremark Merton is committed to providing outstanding and personalized care to each individual with dementia, ensuring all their needs are attained, with each individual’s personal choice and control remaining foremost. We are passionate about improving the quality of life of individuals with dementia and our Director and Field care Supervisor have become dementia friends and are signing up to become dementia champions in order to pass on any knowledge gained and encourage others to do the same. Providing a better understanding to all care assistants, of the feelings of anxiety, frustration, depression and anger that can occur when individuals are first diagnosed and the upset this can cause to everyday living. Ensuring family members also have the support and advice they require and where to access this information. Being aware of society’s within our community (the dementia hub newly opened in Merton) who can offer extra advice and help to any individual struggling to come to terms with a diagnosis of Dementia, weather for themselves or a loved one. We recognize that individuals have the right to remain safely in their own environment surrounded by a familiar setting and the belongings they recognize.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Keeping our service relevant and aware of latest developments, ensuring training is refreshed regularly, available and affordable. Recruiting and retaining staff that are carers in every sense of the word and are willing to push themselves to achieve a greater understanding of dementia. Helping to keep them motivated and valued.

2. Actions