What are cookies?

Our site uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. We use cookies to help us understand what our users' interests and preferences are to ensure the website is as user friendly as possible.

This site only uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

Learn more about cookies on aboutcookies.org

If you have any concerns about the processing of your personal data by the Dementia Action Alliance, please contact the Secretariat, c/o Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE.

Accept and continue

London Borough of Havering Trading Standards

The London Borough of Havering Trading Standards Service enforce and advise on a range of laws affecting consumers and businesses including: unfair trading, unsafe/counterfeit goods, age restricted sales, weights and measures, consumer and business advice, as well as doorstep crime prevention work. We work closely with partner organisations providing information on scams and bogus callers and provide support for people who have become victims of these crimes. We run a Banking Protocol Scheme where participating Havering bank branch staff are trained to look out for unusual customer behaviour at the counter, and to tactfully ask questions to the customer about the reason for the withdrawal. We are responsible for the local Buy with Confidence approved trader scheme. This is a list of Traders in the Borough who have been vetted by Trading Standards. This list is available to residents of the Borough who need a reputable business or trades person.

Updated:
19 August 2014
Location:
London
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Havering Trading Standards work closely with potential victims, and victims of scams and bogus callers, we will work to raise awareness of Dementia amongst vulnerable groups in the Borough.

 When we meet with victims of these crimes we will use the opportunity to highlight and promote the dementia services which are available locally whenever this is appropriate.

We will also include literature on local Alzheimer’s Society groups and services in the information packs which we leave with victims of crime.

We work closely with partner organisations within the Doorstep Crime (bogus callers) Working Group including local Safer Neighbourhood Police Teams, and we will promote awareness of the Dementia Action Alliance within this Group.

As part of our involvement in the Banking Protocol Scheme, we will provide training to banking staff on dementia awareness and provide details of how and where referrals should be made when a customer is identified as displaying symptoms of dementia.  

We can provide a list of ‘Buy With Confidence’ approved traders who have been vetted by Havering Trading Standards for any work that a vulnerable person may need to have done to repair their home etc.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

There is still a stigma surrounding dementia and staff will need to be sensitive when providing information on dementia services to victims of crime or potential victims of crime.  

Member website

www.havering.gov.uk

2. Actions

  • Raise awareness of scams and bogus callers, and the preventative measures available to potential victims, and victims of doorstep crime and scams.

    Work with other organisations in the Borough to raise awareness of the issues faced by vulnerable groups in respect of scams and bogus callers.

     Work with victims and potential victims of scams and doorstep crime and raise awareness of support available from Dementia Action Alliance

    Give a presentation at the Alzheimer’s Society Dementia Café on these issues.

     

    Status:
    Delivery

    2014 - Third Quarter Update

    New member

  • Highlight and promote the groups and support available locally for people with dementia and their carers.

    When we meet with victims or potential victims of bogus callers and scams we will use the opportunity to highlight and promote the dementia services which are available locally whenever this is appropriate.

    We will also include literature on local Alzheimer’s Society groups and services in the information packs which we leave with potential victims/victims of crime.

     

    Status:
    Planning

    2014 - Third Quarter Update

    New member

  • Provide information/training to banking staff. Promote Awareness of the DAA

    As part of our involvement in the Banking Protocol Scheme, we will provide appropriate training to banking staff on dementia awareness and provide details of how and where referrals should be made when a customer is identified as displaying symptoms of dementia.

    When we meet with victims or potential victims of bogus callers and scams we will use the opportunity to highlight and promote the dementia services which are available locally whenever this is appropriate.

    We will also include literature on local Alzheimer’s Society groups and services in the information packs which we leave with potential victims/victims of crime.

     

    Status:
    Implementation

    2014 - Third Quarter Update

    New member