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The Royal Bank of Scotland (Rotherham Branch)

We are a bank that provides Counter service, self service through ATM, online and telphone. We provide face to face account opening delivered by professionally qualified staff.

1 August 2014
Yorkshire and Humber
Local Alliances:
Rotherham Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are a busy town centre branch serving Rotherham and the surrounding area. We aim to deliver a caring and helpful service to all our customers. We have a lot of loyal customers who visit us every week, and our aim is to promote the appropriate level of support for our customers with dementia and their carers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Lack of existing knowledge amongst staff

Time restraints

2. Actions

  • Manager to have dementia champion training

    We will be able to deliver ongoing staff training which is engaging. We will actively work with new to role memebers of staff to understand dementia and the impact it has on peoples lives.

  • All staff to become Dementia Friends

    A raised awareness for staff to be able to give a greater level of support to customers and their carers. Helping us to identify unusual or irregular behaviour.