Costa Coffee, Petersfield

We are a coffee shop selling hot and cold drinks and food.

5 August 2014
South East
Hospitality, Retail
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We aim to deliver the highest quality of service to everyone who walks through the door.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Staff and customer awareness.

2. Actions

  • Dementia Awareness raising for staff

    Ensure staff, especially all customer facing staff, attend a dementia awareness raising session.

    Being implemented

    2014 - Second Quarter Update

    New member

  • Dementia Friendly Environment

    We are investigating ways to make a more dementia friendly environment.

    Investigating, Planning