Sweets ‘n’ Treats, Hartley Wintney

Retailers of confectionary, chocolates, ice cream, soft drinks, helium-filled balloons and party goods.

5 August 2014
South East
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Improve staff awareness and understanding of dementia through staff training and involvement with local dementia awareness group(s).


Encourage staff to be willing to respond patiently to individual needs and help/support where we can and where it is reasonable for us to do so.


Improve customer experience for those suffering from dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Staff time.



Member website


2. Actions

  • Dementia awareness for staff.

    1. 1.    Ensure that all staff attend a dementia awareness session either run externally or within the business.

    2014 - Second Quarter Update

    New member

  • Delivery service for local care homes.

    Contact local care homes by mail to offer delivery services for their residents.

  • Making the shop dementia friendly.

    Audit the customer experience and identify ways where we can improve this experience for customers with dementia.

    Initial Scoping