Nat West, Fleet

Commercial bank. Offer banking, savings, loan, mortgage, credit card & insurance products & services to the customer.

Updated:
18 August 2015
Location:
South East
Sectors:
Finance
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

To fully understand challenges faced by those with dementia and be able to respond to their needs by providing a welcoming environment and staff who are able to assist.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Lack of knowledge amongst our staff/community

2. Actions

  • Dementia friendly premises

    Review premises to look at ways the environment could be more dementia friendly and make changes where appropriate/possible.

    Status:
    Investigating
  • Embed the concept of ‘Dementia Friendly’ within the business

     Review business operations manuals and guidance to ensure dementia 

    awareness is included

    Status:
    Investigating