What are cookies?

Our site uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. We use cookies to help us understand what our users' interests and preferences are to ensure the website is as user friendly as possible.

This site only uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

Learn more about cookies on aboutcookies.org

If you have any concerns about the processing of your personal data by the Dementia Action Alliance, please contact the Secretariat, c/o Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE.

Accept and continue

Boots Pharmacy, Alton

Retail Pharmacy.

Updated:
5 August 2014
Location:
South East
Sectors:
Medical, Care, Health, Pharmaceutical, Retail
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a pharmacy led retailer with highly qualified staff, we understand the effects dementia has not only on the sufferer but also those caring for them. We provide support and are able to install simple systems which aid in the delivery of medicines.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

It’s difficult with the challenges of time and staffing levels to capture those patients in need. Those patients  who we do not provide medicines are difficult to support, because of barriers in communication at the till points, i.e no privacy and lack of skills in tackling the issue with appropriate techniques at the retail tills.

2. Actions

  • Dementia awareness for staff

    Ensure staff, especially all customer facing staff, attend a dementia awareness raising session.

    Status:
    Investigating

    2014 - Second Quarter Update

    New member

  • Engage with retail team about current services we already provide as a organisation.

    Explain and show the retail team the Boots Medisure system.

    Status:
    Planning
  • Raise awareness in community of support/services at Boots

    Display posters and attend local events

    Status:
    Investigating