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Home Instead Southampton

Home Instead Senior Care provides support to adults over 18 who choose to live in their own home, or care home and require our support to live as independently as possible. We are a private company specialising in the care of the elderly and our person centred approach is geared towards the care of clients and their families who live each day with dementia. We train our staff to a City & Guilds accredited training programme for Dementia, which has been specially written for the Home Instead Senior Care group of franchises, both in the UK and internationally. It is also endorsed by the Alzheimer’s Society. We are the only domiciliary care agency currently delivering this type of training to our staff. This training equips our staff to adopt a unique level of awareness and understanding of the disease. We support individuals and their carers to live as well as possible at home with understanding, compassion and tolerance of the disease. We assist them to manage their day to day living as safely as possible, whilst maintaining dignity, privacy and offering advice and advocacy for the path they find themselves on.

25 May 2018
South East
Social Care, Domiciliary Care, Care, Communication
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Whilst supporting clients in their own homes to live well with dementia, our service extends to a holistic approach to the whole family to enable the person with dementia and their immediate carer to receive the support and advice they need.   By way of putting back something in our local community, our company organises and delivers a free fortnightly memory cafe in Warsash. A place for fellowship and understanding for those living with the condition on a daily basis.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

My organisation is ultimately a business and some of the challenges we face are balancing the needs of a client living with dementia with the cost of delivering a holistic approach to better care.  I believe that when taking on new staff, we ensure to the best of our ability that the staff we select through our recruitment process are people who believe in the values we share;  to support each individual with dementia with dignity and respect and encourage them to be the best they can.  

Families sometimes are not ready to accept the journey associated with caring for a loved one who is finding everyday activities of daily living possibly more challenging from day to day. Often the biggest challenge we face in keeping our client with dementia at home for as long as possible is the willingness to try as many options first to keep them safe, content and well.


2. Actions

  • Ensure staff have the appropriate back up and ongoing support for their dementia clients

    Ensure all staff have access to back up support and advice from trained office staff and supervisors and offer guidance to support their clients and their families to understand their journey with dementia, including therapy resources and one to one planning.

  • Dementia Awareness Training Through Orientation

    Ensure every new member of staff attends a 2 hour dementia awareness session during orientation week.  We ensure all our staff attend an induction session on dementia awareness.   Following on from the principles of this approach, we expect all our staff, within their personal development plan, to attend our own Home Instead,  City & Guilds accredited training program on Alzheimer’s and other dementia’s. This can assist them in successfully supporting their clients in a home care setting and improve their skills in delivering person centred care.  This training is not compulsory but is encouraged and particularly focused on staff who choose to support people at home living with dementia.


  • To promote living well with Dementia & provide a free dementia café to the local community twice a month for 2 hours

    To provide a safe place where local people, their families and friends meet each other.  They may live with dementia and this venue enables them to share stories, support each other and find friendship.  Every 2nd and 4th Wednesday of the month from 2pm to 4pm, the staff at Home Instead and local volunteers encourage engagement and participation with fun activities.  This enables individuals with dementia and their carers to share friendship and  fellowship with others in a friendly, safe, relaxed atmosphere whilst having the opportunity to share valuable tips and experiences with each other in a non-judgemental setting.


    2018 - Second Quarter Update

    The memory cafe in Warsash is in its 5th successful year now and continues to provide a much needed community service for free. It raises awareness of dementia but it also provides a safe place for people who are understanding to come together. We raise our own funds now to continue the service through raffles and sponsored events and are fortunate to receive donations from the public and other local organizations who believe in the vital service we created.  We are always seeking new visitors to join us. Anyone is welcome to come along.  

  • To offer free dementia workshops to families and others involved in their care.

    To offer informal presentations, tips and advice to family members and other professionals who are dealing with those in the early stages of diagnosis through to advanced stages.  To offer them free of charge in the local community, at least once per quarter.


    2018 - Second Quarter Update

    Family workshops will be available and promoted in the local community and a refreshed presentation on a variety of topics is coming soon. We hope to announce the dates later in the summer of 2018.