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Waitrose, Lymington


5 August 2014
South East
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We have traded in Lymington for over 40 years and are a destination store in the town. We pride ourselveson offering the highest levels of service for all our customers and tailor our service where possible to meet
their individual needs

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

To protect the Waitrose and John Lewis brand and the consistency of presentation across our branches, we are limited in changes we can make to the physical appearance of our branch

2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff attend a dementia awareness raising session by creating a display, behind the scenes, of all Partners who are Dementia Awareness trained to encourage other Partners to become dementia friends and ensure all Partners are offered the opportunity to attend a Dementia Awareness briefing.

    We have over 250 Partners in our branch, and approx 20% have attended session to date

    Being implemented
  • Dementia awareness trainers

    Two Partners to be trained to deliver Dementia Awareness training to new Partners when they join our business as part of the induction process.

  • Supporting customers living with Dementia

    Ensure all customers in Waitrose have a sense of belonging and of being a valued part of community life by ensuring they feel safe and supported when shopping in our branch.

    Encourage all Partners to be proactive in their approach to customers with dementia and their carers


    2014 - Second Quarter Update

    New member