The Solent Cellar, Lymington

Retail - We sell gifts and teas

Updated:
5 August 2014
Location:
South East
Sectors:
Retail
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As with all of our customers, listening to their needs, being patient and understanding,and also problem solving as much as possible if needs be.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

If the shop is busy and there is only one of us working – challenges may come from the pressures of other customers who may not be so patient. But in general most people are very understanding.

Making sure training is done to any new members of staff in the future.

Member website

www.thesolentcellar.co.uk

2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff, attend a dementia awareness raising session

    Status:
    Being implemented
  • Dementia Friendly Environment

    Look at ways to make the premises more dementia friendly eg changing door mats and reviewing again when the premises are remodelled in the future

    Status:
    Investigating

    2014 - Second Quarter Update

    New member