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Age Concern Christchurch

To Support older people in Christchurch through the provision of quality information and practical assistance and advice.

6 August 2015
South West
Care, Voluntary Sector

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Providing goods and services to people with dementia that support them in their daily living and enable them to stay at home and in their community, enjoying the best quality of life for longer.

Improving customer service through increasing staff awareness and understanding of dementia. 

Enabling people living with dementia to be part of the community and continue to do daily and social activities.

Responding to the individual’s needs and offering support.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Limited time/resources.

This is not the primary purpose of our business/organisation/group.

2. Actions

  • Offer Dementia awareness raising for all staff

    Dementia Friends information session held for staff (14 members) and volunteers. (30.01.14)

  • Where possible improve access and signage in our facilities/environment

    Assess our shops and office premises and take advice from people with dementia and their carers on improvements that can be made to the layout and signage.

    Being implemented
  • Identify dementia friendly ways of working by offering alternatives where possible to people living with dementia

    Within our groups such as the Reminiscence Group, we will support people with a volunteer who can help scribe on their behalf or provide facilities for members to illustrate their stories through drawing or pictures rather than writing.

    Initial Scoping