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Fish and Chip Restaurant and Takeaway

4 November 2014
Yorkshire and Humber
Local Alliances:
Doncaster Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Since our staff have had their dementia training it has given them a far superior understanding of the illness. The staff are better equipped to firstly recognise someone who has the illness and also better skilled to serve and give a better service. This may include the following-

  • Being more patient with the customer
  • Being extra helpful
  • Being more understanding

With these tools our staff are better equipped to give a better outcome and better service to our customers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The biggest challenges to our organisation to deliver positive outcomes for people with dementia will be –

  • Recognising people who have dementia.
  • Keeping existing staff and new staff up to date with dementia training

2. Actions

  • Improve skills of the workforce

    Our main action plan to respond to the above challenges will be continual and programmed training. This training will be for new members and staff but also for existing members to ensure the level of service they are providing is of a continual high standard.