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Specsavers Romford

Specsavers is an international company providing a trusted eye care service, affordable glasses and contact lenses to a number of countries in Europe and across the globe. Our expert opticians carry out professional eye tests using the latest optical equipment. Our range of glasses features an incredible variety of styles, including the latest designs from some of Europe’s top fashion houses, and all our frames come with top quality PENTAX lenses. We're renowned for offering incredible value for money, including special offers like two for one glasses. Many of our stores also provide a hearing service with fully-trained audiologists offering comprehensive hearing tests and the latest digital hearing aids.

Updated:
15 July 2014
Location:
London
Sectors:
Health
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a well known national company in an area with a large older population, we deal with patients with dementia on a daily basis.

We will ensure that our staff are trained in dementia awareness and that our practice premises and policies are accessible and useable so that people with dementia are able to continue using our services giving them independence and a continuing role in the community. By providing good quality eye care to people with dementia we aim to improve the quality of their life.

 

 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Training will need to be ongoing to ensure that new staff receive training and current staff are kept up to date on new developments on dementia.

 

Member website

www.specsavers.co.uk

2. Actions

  • Raise awareness of staff.

    Work to ensure that staff are aware of the symptoms of dementia and as a result, are better equipped to provide the support and patience that people with memory loss need to complete everyday tasks. Incorporate dementia awareness into staff induction and other relevant training programs.

    Host a Dementia Friends Information Session for Staff.

    Status:
    Implementation

    2014 - Third Quarter Update

    New Member

  • Appointment Communication Tool.

    If we are aware that a patient has dementia, we will always call them to remind them that they have an appointment with us.

     

     

    Status:
    Implementation

    2014 - Third Quarter Update

    New member

  • Premises and Policy Review.

    Assess whether there are things that could be changed which would make a direct impact on the way people with dementia access and navigate the buildings. Use Dementia Friendly Physical Environments Checklist.

    Review our practice/policies which may affect someone with dementia and look for alternatives (e.g. signature instead of use of pin).

    Status:
    Case study

    2014 - Third Quarter Update

    New member