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Age UK South Staffordshire

Age UK South Staffordshire is the largest charity organisation providing dementia care, care and support in your own home and related services for older people in the Southern Staffordshire area. We operate in Cannock Chase District, South Staffordshire, Tamworth, Lichfield and parts of East Staffordshire and Stafford. We offer local care services for local older people in your local area. Most of our staff live in and around the local neighbourhood and care as much as you do about the local community and the challenges older people face as the years pass. Age UK South Staffordshire is committed to helping older people in the area remain in their own homes for as long as they want to, and supporting them in the vital areas of keeping their home (and themselves) going strong. We can make life easier by solving most problems in the home with our Home Help service.

27 April 2017
West Midlands
Care, Voluntary Sector
Local Alliances:
Staffordshire and Stoke-on-Trent Dementia Action Alliance, South Staffordshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Dementia and other complex needs can be a challenging condition for carers to manage - our day opportunity resource centres for people with complex needs can provide essential respite and support to enable people to remain living at home. We have recently expanded our services to include a newly refurbished Day Opportunities Centre at Cannock (Walsall Road, Bridgtown) which has capacity for 90 places across the full week. A free taster session is available if you would like to come and have a look around and stay for some of the activities.

We are currently working with over 300 volunteers, and are working with Age UK in London and 15 other local Age UK offices from the rest of the UK to review how we can support our aging volunteers who may have dementia, and how we can improve our support for all age carers and customers.

In particular we are enhancing staff training, and developing interactive and supportive activity for service users at all stages of incapacity through dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We understand the impact change has on staff and volunteers and on our customers. Any challenge made to the way we deliver and develop services is considered, evaluated and discussed by the service lead and senior manager.

We are moving culture in the organisation to establish sustainable changes in behaviour, to impact on staff and volunteer understanding of dementia, and link closely community based programme delivery of established support.

The staff and volunteers will be involved in the project and briefed on the impacts and how the project outcomes will be considered, evaluated and then implemented following consultation and training. The structure will be developed through consultation, and any significant concerns discussed with the support team to see if changes can be made to overcome problems.

An ongoing review of changes will be included in the quarterly meetings which are currently considering all organisational issues, chaired by the Chief Executive.

2. Actions

  • Improving Staff and Volunteer awareness of dementia support.

    Our Day Services and Home Help provision is currently providing support and care to individuals either at our various centres or in their own home. The majority of these clients have needs resulting from dementia and are supported by trained and effective staff.

    We are committed to community based delivery and an excellent experience for all our stakeholders, including staff, volunteers and customers.

  • Involvement with the Age UK Dementia Friendly Programme.

    The project will enable us to involve people with dementia in our programmes as volunteers, and we will train staff, volunteers and our stakeholders in all the tools and techniques needed to offer a sensitive and appropriate service to enable the volunteers recruited to participate fully within their capability and capacity with support from staff and other volunteers. We will also increase the capacity and capability of our project staff and volunteers to provide the appropriate support for people with dementia participating in community projects delivered throughout southern Staffordshire.

    The day services and Home Help provision would also be included in any learning and development activities arising from the project.

    The funding for this is secured and is now available.

  • To promote excellence in our service delivery in relation to all our caring activity.

    We hear the voices of people with dementia directly from our clients and staff, indirectly form our community based project customers, and from their carers and relatives.

    We are working in partnerships with hospitals, social services, grandparents, Commissioners, Partnership Trusts and locally based community groups to ensure we provide customer driven support, and enable planning and delivery of relevant stimulus, diet and access to all our services.

    We regularly engage on a formal basis with our volunteers, we review their wellbeing and engagement with the organisation, including how their activity is delivering support to people with dementia.