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Devon & Somerset Fire & Rescue Service

Devon & Somerset Fire & Rescue Service is the largest non-metropolitan fire and rescue service in the UK. We are here to make the counties of Devon and Somerset (including Torbay and Plymouth) a safer place. We have 85 fire stations, the second largest number in England and 2,300 committed and dedicated staff. We respond to floods, road traffic collisions, rail, confined space rescue and much more. We recognise that working to prevent these incidents occurring is far better than relying on emergency intervention. Working with our partner agencies such as the police and local councils we aim to ensure we work with those members of the community that need us the most. We carry out home safety checks, work with local businesses to ensure they keep you safe in your place of work or recreation, we investigate the causes of fire, work with young people to educate, inform and involve as well as a host of other community based activities. Our ambition is to become a well-established modern, flexible and responsive fire and rescue service meeting local, regional and national needs.

8 October 2015
South West
Emergency Services Sector
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a response organisation we work in a dynamic situation, however, with prevention being a core function, we aim to reduce this response work through effective and proactive intervention.

 It is vital our front line personnel can communicate effectively with the people we serve and understand the many barriers to this communication in prevention and response work.

 We will seek to make all operational staff and advocates aware of dementia and the obstacles people living with dementia face in their day-to-day lives.

 In addition, a number of staff will be trained as Champions to support the delivery of this action plan.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Due to our geographic size, it will be a challenge to train all staff across the organisation. Therefore, our primary focus will be Plymouth first, followed by other locations depending upon the risk and information made known to us.

 In addition, to target all staff will impinge upon valuable training time for our retained personnel, therefore we may explore the use of e-learning to assist in delivering the awareness or knowledge.

Member website


2. Actions

  • To raise awareness of Dementia amongst all staff.

    We will look to initially raise awareness of Dementia to all staff in the organisation be utilising all forms of internal communication which includes staff updates, intranet, magazine, Alert newsletters and email.

    Initial Scoping
  • Work towards training all operational staff and advocates as Dementia Friends and/or Champions

    We will work towards training all frontline staff to be Dementia Friends. We will prioritize managers and advocates first with a number of Champions trained to cascade the training to all crews to become Dementia Friends


    2015 - First Quarter Update

    We now have three Dementia Champions and preparing to deliver first Friends sessions. Initial delivery will be a number of courses to a station with a mix of Fire, Police and Public.

    2014 - Fourth Quarter Update

    Three members of Prevention Team attending Champions Training in Plymouth. Once completed, training to commence across city for all frontline staff.

  • Explore prevention and response activities to support those living with Dementia

    We will look at our current prevention and response procedures to ensure they are dementia friendly. In addition, we will explore opportunities that we can promote community safety in a dementia friendly way either solely or with partner agencies. Our goal will be to make the homes they live in safer.

    Being implemented

    2015 - First Quarter Update

    DSFRS prevention team are supporting a number of memory cafe's with guest speakers and visits in Plymouth area.

    2014 - Fourth Quarter Update

    Provided training to Alzheimer's Society teams in Plymouth, West Devon and South Hams to be able to refer people to DSFRS for Free Home Safety Checks. This allows referrals to be made by those conducting home visits.