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Need a cab?

Dave McIntosh and Huw Isaac started the company in 2010 following service with The Royal Navy, Royal Marines and Devon & Cornwall Police respectively having identified a gaping hole in a highly competitive market place for a solid, professional, private hire taxi company in Plymouth. Needacab is the first of only two taxi companies in the City accredited by Trading Standards and the only one endorsed by Outset Plymouth.

8 October 2015
South West
Transport Sector
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a growing local company we have over 70 drivers currently employed. Most of whom have completed the BTEC Level 2 - ‘Introduction to the Role of Professional Taxi and Private Hire Driver’ qualification and we hope to have the remaining 10% of staff complete this qualification in the near future.

 Two of the firm’s 3 owners have already attended a dementia friends awareness sessions and are keen to cascade the dementia information sessions within the company.

 The weekly management team and quarterly drivers meetings also provide an opportunity to have a regular updates and sharing of new ideas to help and support people living with dementia and their carers.

 We are more than willing for leaflets and information on services for people with dementia to be kept for distribution on the premises.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Due to fluctuating demands on our service the availability of established drivers for training can be challenging.

Member website


2. Actions

  • Member of management team to be trained as a Dementia Friends Champion

    Support the training of a member of the management team as a Dementia Champion.

    Being implemented
  • Dementia Friends information sessions

    Dementia Friends information sessions to be cascaded to all need a cab? staff, both existing drivers and those under training.

  • Driver handbook update

    Update driver handbooks to include advice on dealing with passengers with dementia, and to explore ways in which effective support can be given to carers and individuals living with dementia.