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Boston Borough Council

Boston Borough Council is responsible for directly delivering a range of high quality services for its residents. These include street cleansing, parks, refuse collection and recycling, planning, benefits, housing advice, environmental health, leisure, community safety and resident support services. The Council also works in partnership with a range of public, private and voluntary sector organisations such as the police, local businesses and health and social care services to plan and deliver joint services.

28 September 2015
East Midlands
Local Authorities
Local Alliances:
South Lincolnshire Dementia Action Alliance , Boston Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Boston Borough Council has a vision of improving health and wellbeing for all. Improving the health and wellbeing of older people is identified as one of the three strategic priorities within the recently adopted Boston Health and Wellbeing Strategic Framework. It aligns with Lincolnshire's Health & Wellbeing Strategy which includes enhancing the quality of life for people with dementia.


Some of the key ways that Boston Borough Council can contribute to delivering better outcomes for people with dementia and their carers are by:

  • Training staff to be sensitive to the needs of people with dementia and their carers, in particular customer facing staff
  • Making information available and accessible to people with dementia and their carers
  • Promoting and signposting to local support services for people with dementia and their carers
  • Championing an awareness of dementia with key partners and through local forums e.g. local businesses, Health & Wellbeing Network and community groups
  • Supporting voluntary and community sector organisations that help people with dementia and their carers
  • Developing dementia friendly facilities and activities such as Health Walks

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

There are a number of potential challenges facing Boston Borough Council:

  • Identifying the right level of training for staff and to fit in the delivery of the programme to minimise disruption to front line service delivery.
  • Ensuring on-going commitment to training so that with a natural turnover of staff key skills and knowledge are not lost from the organisation.
  • Competing priorities within the council during a period of tight resources; there are a large number of other valuable initiatives that also need support.
  • The council does not directly deliver all of the services such as housing or social care. Our role will at times be one of influencing others to make changes rather than being in direct control of change.
  • As within our own organisation, it may be difficult to get ‘buy-in’ from external partners – particularly public or voluntary sector organisations - who are also facing tightened resources.

Member website


2. Actions

  • Organise education and training for staff and volunteers

    Deliver Dementia Friends information sessions to staff within the Council to ensure that staff are more sensitive to the needs of people with dementia and to enable them to signpost to local services as early as possible. This will include liaising with People Services to ensure any new staff are invited to ongoing sessions.     


    2014 - Third Quarter Update

    27 member of Boston Borough Council staff have attended a Dementia Friends awareness session. One member of staff is also booked on to a Dementia Champion training course in Novemeber and hopes to continue cascading the information to colleagues

  • Provide information and advice about local services to residents with dementia and their carers.

    This will involve mapping local and county-wide provision of dementia support services. It is our intention to collate relevant information resources and display them on the website, in public areas of the offices and in GP surgeries. This will include information about dementia support services outside of the council, as well as relevant in-house advice e.g. benefits advice.

    The council will also work in partnership with local GP surgeries and the Lincolnshire East Clinical Commissioning Group to harmonise it's community based support around dementia with improved medical interventions, including the planned Dementia Care Pathway.  

    Initial Scoping

    2014 - Third Quarter Update

    New member

  • Raise the profile and an awareness of dementia amongst key partners

    This will require delivering Dementia Friends information sessions to key external partners, including local businesses, CVS groups and Housing Associations.

    It will also involve using appropriate multi-agency forum, such as the Boston Health and Wellbeing Network, to encourage other agencies to take action.


    2014 - Third Quarter Update

    New member