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Carers Support

We are an independent charity supporting people who look after someone in their own home. We provide information, advice and guidance, practical and emotional support to family members, neighbours and friends who find themselves in a caring role.

8 October 2015
South East
Hospitals and Hospital Trusts, Other, Commissioners Sector, Research Sector
Local Alliances:
Kent Dementia Action Alliance, Ashford (Kent) Dementia Action Alliance, Shepway Dementia Action Alliance, Dementia Action Alliance Faversham

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Carers’ Support has 20 years experience in providing appropriate services for anyone who is looking after someone in their own home. We currently support  295 people, across Ashford, Shepway and Swale, who are looking after someone with a dementia. We provide bespoke one to one, face to face or telephone help and support as well as social meet and talk groups, supporting carers to live the life they want to live. We run training courses specificly tailored to meet the needs of carers looking after someone with a dementia, training for first aid and manual handling in the home enabling carers to make educated decisions about their caring role.Working alongside Dementia Cafes, the NHS Memory Clinic, Age UK, Parkinson’s Uk, Alzehimer’s Society and the Local Clinical Commissioning Groups we provide information, advice and guidance, sharing research and community needs and working together at information and networking events promoting awareness. Carers engaging with us find our staff empathetic, helpful and understanding of their specific needs, are aware of who to contact when they need to, are supported to live the life they want to live, feel less isolated and have the confidence to continue caring for their loved.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Identifying carers has historically been our biggest challenge. A wife who looks after her husband because he has dementia, may not see herself as a carer. The wife feels she is doing what any wife would do and thinks a carer is somone who is paid to look after a person’s needs. Carers may feel that they, rather than their need is being assessed under a Carers Needs Assessment and they may refuse to see us or have an assessment.

Some carers may not want to expose the dementia in the family and don’t ask for help until their own health has deteriorated.

Member website


2. Actions

  • Market our services to carers of those with dementia in a way that shows we understand and can help

    • Information desks will be available in all hospital foyers in our area.
    • We will do joint talks and events with other organisations who work with dementia clients.
    • We offer a Rapid Referral for respite services, through Primary care, to stop carers from getting to crisis point.

    2014 - Third Quarter Update

    New member.

  • All staff and management will be dementia friends

    Staff will attend local Dementia Alliance awareness days to become Dementia Friends.


    2014 - Third Quarter Update

    New member.

  • Provide general information to carers about different types of dementia and different strategies for coping including benefits advice

    • Regularly run the Caring with Confidence Carers course ‘Caring for Someone with Dementia, in all three district.
    • Keep up to date relevant information about dementia at the carers’ centre.

    2014 - Third Quarter Update

    New member.