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Argos – Luton Mall

Argos is a unique retailer recognised for choice, value and convenience. It sells general merchandise and products for the home from over 800 stores throughout the UK and Republic of Ireland, online and over the telephone. In the last financial year, Argos sales were £4.3 billion. Argos serves over 135 million customers a year through its stores. On average, 18 million UK households, or around two thirds of the population, have an Argos catalogue at home at any time. Argos is part of Home Retail Group, the UK's leading home and general merchandise retailer. Argos, Luton Mall opened its 15,000sqft store in 2010. It is committed to helping to improve the environment for people living with dementia and their carers and made the Alzheimer’s Society their charity of the year in 2013

25 June 2014
East of England
Local Alliances:
Luton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Argos has previously aimed to raise awareness of dementia through its store network, primarily through fundraising activity.

With group and individual training of it’s staff members, Argos Luton Mall aims to be able to offer support and assistance to people with dementia and their carers who visit the store

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time constraints due to trading cycles will be our main challenge.  In the longer term, turnover of staff and training the new employees will be an important issue to plan for

2. Actions

  • To help the staff to feel confident supporting people living with dementia, raise awareness of dementia amongst the staff

    Ensure all the customer facing staff have participated in a Dementia Friends information session by end 2014

    Consider training one of the staff members as a Dementia Champion


    2014 - Second Quarter Update

    New Member

  • Keep abreast of developments in dementia locally and nationally and contribute to Luton becoming a Dementia Friendly Community

    Argos Luton Mall to join the Luton Dementia Action Alliance and attend 4 LDAA meetings per year

    Being implemented

    2014 - Second Quarter Update

    New Member

  • Raise local awareness of dementia

    Carry out one fundraising activity in the Luton Argos store by end 2014


    2014 - Second Quarter Update

    New Member