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Glanville Drive Surgery - Dr V Patel

Dr Patel is a single handed GP who has been based in Glanville Drive Hornchurch since 1992. The surgery team consists of a Practice Nurse, a Healthcare Assistant, a Practice Manager and 5 administration/reception staff.

25 June 2014
East of England
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Practice team aim to raise the awareness of the signs and symptoms of dementia by displaying  posters in the waiting room and providing leaflets with more in-depth information.


We aim to ensure that patients, carers and their family have timely access to support and advice when needed by signposting to local initiatives such as those offered by the local branch of the Alzheimer’s Society.


In order to further raise the profile of dementia in the local community we have joined the Dementia Action Alliance.


We aim to highlight the availability and benefits of this new service to our patients.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Whilst the staff have a general understanding of dementia through both work and life experiences there is a need for some structured training.

 As with any organisation time is a limiting factor for length and availability of appointments etc.

 People with dementia will often find it challenging to navigate around an unfamiliar environment.

2. Actions

  • Staff Training

    The quality of the service provided by the surgery for those affected by dementia will be improved by assessing the needs of all staff and providing access to training as identified.


    2014 - Second Quarter Update

    New member

  • Appointment Management

    Staff are aware that it is difficult for dementia patients to attend early appointments and that they often forget that appointments have been made.

     We always offer later appointments to enable us to provide a telephone reminder service on the day.

     Clinicians are aware of timing issues for dementia patients and always aim for flexibility with times and length of consultations.


    2014 - Second Quarter Update

    New member

  • Dementia Friendly Environment

    We understand the difficulties of navigating an unfamiliar environment when the written word has become unfamiliar. To this end we aim to provide pictorial information to aid with understanding our written signs.

     This will make the surgery a friendlier environment for all patients with a language difficulty.



    2014 - Second Quarter Update

    New member