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Kings Park Surgery & The Harold Wood GP Walk-In Centre

We are based in the Harold Wood Polyclinic and run a GP practice serving as the main healthcare provider for the population of the Kings Park Estate. We also run the GP Walk-In Centre which serves the local community. We have three GPs, eights nurses, one HCA, one practice manager and 8 members of the reception team. We have many long term GP locums providing cover in the Walk-In Clinic.

25 June 2014
East of England
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Raise further awareness to Dementia in the local community by joining the Dementia Action Alliance.

 Ensure patients and carers have access to support and advice.

 Leaflets and posters in the surgery to make patients aware of signs/symptoms of dementia.

Information about the dementia service provided by the surgery available on the practice website.

 Education of carer and family about dementia and the availibility of the service.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Not all staff are currently trained in dementia awareness. We are a busy surgery and have the constraint of lack of time and often a very busy waiting room.There is no clear for support for people with dementia for their carers and families.

2. Actions

  • Flexibility around appointment times.

    Many carers find it difficult to get a person with dementia to an early morning appointment; therefore we look to offer flexibility around appointment times. Also, we will look to provide double appointments so they do not feel under pressure and we are able to explain things in more detail.



    2014 - Second Quarter Update

    New member

  • Doctors to provide Dementia Awareness Training for all staff.

    All Practice staff to have awareness and understanding of how people are affected by Dementia, this will help to ensure that people with Dementia and their carers receive good quality service when visiting the Practice.


    2014 - Second Quarter Update

    New member

  • Dementia patients to be prioritised when attending the GP Walk-In Centre.

    We will prioritise patients identified as having dementia when attending the GP Walk-In Clinic, so that have minimal waiting time. The waiting room is often busy and noisy, so this will reduce their stress and the stress of their carers.


    2014 - Second Quarter Update

    New member