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Oak Road Medical Centre

We are based at oak road surgery in Harold Wood and we are a major healthcare provider for the population of Harold Wood. I am the Principle GP, one Nurse, Practice Manager and ten members of clerical staff, 1 Locum provide services at the surgery once a week.

30 October 2014
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We aim to raise further awareness to Dementia in the local community by joining the Dementia Action Alliance.

 To ensure patients have access to support and advice on Dementia.

 We are in the process of updating our website

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

There is currently no clear structure to support patients with dementia of their carers. There has not been enough training and support for members of staff as of yet.   We feel we would like to be able to give our dementia patients and their families more help and support with this.

2. Actions

  • Appointment reminders to contact patients regarding their appointments

    We aim to flag up the patients with dementia so staff will know that they need reminders for appointments etc.


    Patients will be contacted regarding future check ups and blood tests and also reminder for their influenza vaccine.


    2014 - Second Quarter Update

    New member

  • Doctors will provide all Practice staff on training on Dementia Awareness.

    We will aim to give an awareness and understanding of how dementia patients are affected to our Practice staff.  This we help will help such patients and their carers/families to receive good quality service at the Practice.  Practice Manager and Nurse have attended DAA Meeting.



    2014 - Second Quarter Update

    New member

  • We will try to give our dementia patients an appointment as soon as possible and also to be flexible with times for appointments for them.

    As many carers/families struggle to get patients with dementia to early morning appointments we will offer flexibility around appointment times.  We will also book double appointments as many dementia patients feel under pressure to explain the problems in detail and this encourages them to relax and talk at their own pace.


    2014 - Second Quarter Update

    New member