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Home Instead Senior Care - Reading

Home Instead Senior Care is an organisation which encourages and supports its elderly clients to live safely in their own homes and to continue participating in their local communities. Our CAREGivers provide support with everyday tasks such as shopping, meal preparation, transportation to local places of interest and help with personal care tasks such as washing and dressing if required. Increasingly we look after clients who have a diagnosis of dementia or impaired cognitive disorder. We aim to help these clients to have fulfilling lives living well within their dementia.

5 February 2020
South East
Local Alliances:
Reading Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

At Home Instead, both on a national and local level, we have a genuine commitment to helping our clients live better lives with their dementia. The training we offer our staff enables them to assist our clients to feel that they are continuing to be involved in society and in their communities. Staff are trained to assist our clients, encouraging them to undertake activities both inside and out of the home so that they feel a sense of worth and achievement from the activities they undertake. Additionally, we have developed further information and training resources to offer support to friends and family members of people living with dementia. We offer these resources free of charge to those requesting them. Our aim is to help the family and friends of those living with dementia to have a better understanding of how they can support their loved one.           

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The principal challenge is that most of the people we come in to contact with are unaware of the help that is available to them. They frequently do not know where to start looking when they understand that they need help.

Our main aim is therefore to more actively promote the service we can provide to enable more people to access it.             

2. Actions

  • Get 50% of our care delivery team to attain City & Guilds level 2 accreditation in Alzheimer’s and other dementia awareness.

    At Home Instead UK, we have developed a level 2 diploma in Alzheimer’s and other dementia awareness which is accredited by City & Guilds. The course is delivered by our in house team and requires employees to participate in classwork sessions plus undertake study at home in their own time.

    The course equips staff with the tool to manage challenging behaviours and is aimed at supporting our clients to live more fulfilling lives with dementia.       


    2019 - First Quarter Update

    Over 50% of our CAREGivers have now successfully atained this qualification and more courses (4 in total are planned for 2019)

    2019 - First Quarter Update

    20 people have received the training

  • The Director to become a Dementia Champion and offer voluntary support to the Alzheimer’s Society in creating new Dementia Friends.

    The Director, Philip Keohane to attend a Dementia Champion session to gain the understanding of how to provide Dementia Friends Information Sessions. From that, he will deliver Dementia Friends Sessions to people that he comes across. Plus offer to provide Information Sessions on behalf of the Alzheimer’s Society to groups across the South East that request Sessions via the local regional support officer in the area.        

    Philip undertook the Dementia Champion learning in March 2014 and has created over 310 Dementia Friends since then.


    2019 - Third Quarter Update

    I have now created over 900 -- Dementia Friends since becoming a Dementia Champion in 2014

    2019 - First Quarter Update

    70 Dementia Friends sessions have been run by Philip and over 800 Dementia Friends created

  • Increasing activities for people living with Dementia

    Home Instead is committed to supporting activities which help people to continue to feel part of the community in which they live. 

    We have therefore embarked on a number of activities to support this aim.

    These include supporting a memory cafe in Southcote by providing trained CAREGivers to suport the cafe staff in creating a dementia friendly environment for people to enjoy. We are also planning a dementia event at Tilehurst bowls club in May 2019 to encourage some of our clients who live with dementia to come out to asafe environment to enjoy an afternoon outside (hopefully) in the sunshine

    Being implemented

    2019 - Third Quarter Update

    Home Instead Reading has run two afternoon tea & bowls sessions at Tilehurst Bowls Club during the summer 2019. Home INstead Reading is a sponsor of the club and worked collaboratively with the club to put on two sessions where people living with Dementia and their carers could come along for a couple of hours to enjoy some home baked cakes, tea adn watch some bowls being played.

    A few attendees to both sessions 'had a go' for themselves and thoroughly enjoyed the experience