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Healthwatch Havering

Healthwatch is the independent consumer champion created to gather and represent the views of the public. Healthwatch plays a role at both national and local level and makes sure that the views of the public and people who use services are taken into account. Local Healthwatch has taken on the work of the Local Involvement Networks (LINks) and also represents the views of people who use services, carers and the public on the Health and Wellbeing boards set up by local authorities, and reports concerns about the quality of health care to Healthwatch England, which can then recommend that the Care Quality Commission take action.

Updated:
16 June 2014
Location:
London
Sectors:
Other, Health
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We have already held a series of “Have your say… ” sessions about health and social care services for people with dementia and have made recommendations to Havering Council and Havering Clinical Commissioning Group and to Barking, Havering & Redbridge University Hospitals Trust and North East London Foundation Trust as providers of services, for improving services. We will be monitoring their responses and will publicise the outcomes as we learn of them.

We will use our powers to Enter & View residential care homes and other facilities to look carefully to see what provision is being made within the homes to look after people who have dementia, in order to ensure that their lives are as fulfilling as possible.

We will be inviting the members of the Dementia Action Alliance in Havering to alert us to any difficulties they come across in the provision of health and social care services so that, if possible, we can look into them, using our powers to seek improvements.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

It will be important to ensure that staff and volunteers are kept up to date in their knowledge and understanding of dementia.

 

 

2. Actions

  • We have held a range of “Have your say… ” sessions about health and social care services for people with Dementia in Havering.

    Arising out of those sessions, we have made recommendations to Havering Council and Havering Clinical Commissioning Group as commissioners of health and social care, and to Barking, Havering & Redbridge University Hospitals Trust and North East London Foundation Trust as providers of services, for improving services. We will be monitoring their responses and will publicise the outcomes as we learn of them.

    Status:
    Delivery

    2014 - Second Quarter Update

    New member

  • We have powers to Enter & View residential care homes and other facilities, an increasing number of which are accommodating or dealing with people who have dementia.

    In the course of each Enter & View visit, we will be looking carefully to see what provision is being made with the homes to look after people who have dementia, in order to ensure that their lives are as fulfilling as possible.

    Our volunteers who carry out Enter & View visits have all received training in dementia awareness, mental capacity and deprivation of liberty and are therefore alert to signs of inadequate or inappropriate care for people who have dementia and will highlight instances of such shortcomings in Enter & View reports.

     

    Status:
    Delivery

    2014 - Second Quarter Update

    New member

  • Partnership working.

    We will be inviting the members of the Dementia Action Alliance in Havering to alert us to any difficulties they come across in the provision of health and social care services so that, if possible, we can look into them, using our powers to seek improvements.

    Status:
    Planning

    2014 - Second Quarter Update

    New member