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Rainham Health Centre

We are based at Rainham health centre and we are the main healthcare provider for the population of Rainham village. I am the principle GP, one nurse, Practice Manager and ten members of clerical staff, long term locums frequently assist and provide the service at the surgery.

16 June 2014
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Raise further awareness to Dementia in the local community by joining the Dementia Action Alliance.

 Ensure patients have access to support and advice.

 Leaflets and posters in surgery to make patients aware of signs/symptoms of dementia.

 Information about the Dementia service provided by the surgery available on the practice website.

 Education of carer and family about dementia and the availability of the service

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Training for members of staff and clinician is not ready and locally available

Constraint of time, constraint of space , no clear structure for support for people with dementia for their carers and families.


2. Actions

  • Appointment reminder tool

    Put a flag on the system noting the patient has Dementia, and then if an appointment is booked the Practice staff will contact them on the day of their appointment as a reminder.


    2014 - Second Quarter Update

    New member

  • Flexibility around appointment times

    Many carers find it difficult to get a person with dementia to an early morning appointment; therefore we look to offer flexibility around appointment times. Plus we could look to provide double appointments so they do not feel under pressure and we are able to explain things in more detail.


    2014 - Second Quarter Update

    New member

  • Doctors to provide Dementia Awareness Training for their Practice staff

    All Practice staff to have awareness and understanding of how people are affected by Dementia, this will help to ensure that people with Dementia and their carers receive good quality service when visiting the Practice.


    2014 - Second Quarter Update

    New member