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Alhambra Shopping Centre - Barnsley

The Alhambra Shopping Centre is a dual level centre located in the heart of Barnsley Town Centre. Home to over 40 stores including Primark, Wilko, Next, TK Maxx and many more our aim is to create desirable and attractive shopping location for customers and retailers. We host the only pay on foot car park in the town with 496 space car park including disabled and Parent & Child bays. We promise all our customers a friendly, entertaining and enjoyable shopping experience, in a safe and clean environment with a good choice of quality food and snacks.

Updated:
14 August 2015
Location:
Yorkshire and Humber
Local Alliances:
Barnsley Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are committed to the shopping centre engaging with Barnsley's community, ensuring they always receive the best service possible. We are working towards making the Alhambra a dementia friendly environment. It is extremely important to us to ensure that people with dementia and their carers feel welcomed and safe within our centre. Through our involvement with the Dementia Action Alliance we will strive to combat social isolation for people living with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Despite time constraints and staff availability, we will endeavour to ensure all of our staff are inspired to put what they learn during dementia awareness sessions into action.

Member website

www.alhambracentre.co.uk

2. Actions

  • Dementia Awareness Training

    All of our staff will be invited to (management, security and cleaners) attend a dementia awareness session. The purpose of this training will be to further their knowledge about dementia and to help them recognise the key signs of somebody living with dementia.

    Status:
    Delivered

    2014 - Third Quarter Update

    Our security staff have attended awareness sessions held by Alzheimers Society. The staff now feel comfortable helping people living with dementia.

  • Signage

    We are investigating the possibility of making our signs more dementia friendly to help people with dementia navigate their way easily around the centre. In order to achieve this we will work alongside a signage company to develop an action plan.

    Status:
    Initial Scoping
  • Promoting dementia friendly communities and the DAA to retailers within the centre

    We will communicate with all tenants via a memo to raise the profile of the scheme and encourage involvement.

    Status:
    Being implemented
  • Dementia Friends

    We will encourage all of our staff to register as Dementia Friends and wear the badge when interacting with customers. This will raise awareness of the support available for people with dementia and their carers within the centre.

    Status:
    Planning
  • Promoting the initiative at the centre to work towards becoming dementia friendly on our website

    We will be updating the website so that our customers become aware of the work we are doing to become a dementia friendly shopping centre.

    Status:
    Delivered

    2014 - Fourth Quarter Update

    We are now promoting dementia friendly communities on our website