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Spring Farm Surgery

We are a dual GP practice of two sites with a considerable elderly patient population

13 June 2014
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We have  leaflets and posters in both GP surgeries

Both GPs have  up to date training on dementia awareness

All patients aged between 40-74 are offered a free NHS Health Check which raises awareness of dementia by discussion and a computerised screening tool is used where there are concerns.

GPs  would refer any patient whose carer/family voice concerns

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

 Many people are reluctant to be labeled  with a mental health  diagnosis

Possible dementia sufferers do not/will not engage with the GP or outside agencies








2. Actions

  • Appointment reminder tool

    Put a flag on the system noting the patient has Dementia, and then if an appointment is booked the Practice staff will contact them or their carer/family on the day of their appointment as a reminder. computerised ‘bubble’ which shows each time the patients record is accessed


    2014 - Second Quarter Update

    New member

  • Flexibility around appointment times

    Many carers find it difficult to get a person with dementia to an early morning appointment; therefore we look to offer flexibility around appointment times. Plus we could look to provide double appointments so they do not feel under pressure and we are able to explain things in more detail.



    2014 - Second Quarter Update

    New member

  • Doctors to provide Dementia Awareness Training for their Practice staff via e-learning or attending any courses that are available

    All Practice staff to have awareness and understanding of how people are affected by Dementia, this will help to ensure that people with Dementia and their carers receive good quality service when visiting the Practice.



    2014 - Second Quarter Update

    New member