What are cookies?

Our site uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. We use cookies to help us understand what our users' interests and preferences are to ensure the website is as user friendly as possible.

This site only uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

Learn more about cookies on aboutcookies.org

If you have any concerns about the processing of your personal data by the Dementia Action Alliance, please contact the Secretariat, c/o Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE.

Accept and continue


Care Point is a service for adults in Havering providing information, guidance and advice around all health and social care issues. Staff have access to the services provided by the many voluntary and community organisations in the borough, Havering Council, the NHS, and many other local and national organisations. Care Point will support and/or assist clients with any enquiry as long as client has health or social care needs. Enquiries could be about Welfare benefits, finding suitable accommodation, debt, housing, travel, or any general enquiry. Care Point provides information, guidance and advice to any family member/friend/carer/professional who contacts Care Point on behalf of a person who has adult health and social care needs. A relative/friend/carer/professional may be living outside of Havering and enquiring on behalf of a person who lives inside the borough, or vice versa. Care Point is open: Monday to Friday 9:30am to 4:30pmContact by drop-in, phone or e-mail36 High Street, Romford, RM1 1HR Phone: 01708 752435 E-mail: info@haveringcarepoint.org Website: http://www.haveringcarepoint.org

18 June 2014
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Raise Staff and Volunteer Awareness –

 Work to ensure that staff and volunteers are aware of the symptoms of dementia and, as a result, are better equipped to provide the support and patience that people with memory loss need to complete everyday tasks.

 Incorporate dementia awareness into staff and volunteer induction and other relevant training programs.

 Ensure when staff and volunteers become aware when person enquiring may have dementia, they have the best customer experience. The client is allowed to take their time, are put at ease. Staff to speak clearly and calmly, use short simple sentences.

Provide up to date and accurate information, advice and signposting for people with dementia and their carers - Work with local agencies to ensure that Care Point is providing the most accurate and up to date information for people and that all staff and volunteers know where to most appropriately signpost people to.

 Literature and Premises Review –

Ensure that premises are easy to access and navigate and that our literature and guides are dementia friendly. Adhere to Dementia Friendly Physical Environments Checklist.







2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Ensure dementia friends training for all staff and volunteers, and continual updating of training.

Ensure staff and volunteers are aware that clients may have dementia. Be supportive to the client with their enquiry

 Ensure that all information is constantly updated to support clients with dementia, their carers, and relatives

 Taking practical steps to ensure premises and literature are dementia friendly, by adhering to the Dementia Friendly Physical Environments Checklist.


Member website


2. Actions

  • Training

    Hosting a dementia awareness event at Care Point premises for all staff and volunteers.


    2014 - Second Quarter Update

    New member

  • Develop an understanding of dementia when providing information and advice to clients, their carers and relatives, through face-to-face and telephone enquiries.

    Through training of Staff and Volunteers.

    Implementation of practices to support clients with dementia, their carers and relatives


    2014 - Second Quarter Update

    New member

  • Work environment accessible for clients with dementia

    Look at premises using the Dementia Friendly Physical Environments Checklist. Identify any areas that may need improvement and consider as budgets allow.Clients are actively supported while in the premises.  All staff and volunteers are considerate and helpful when showing clients around the premises.


    2014 - Second Quarter Update

    New member