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Plymouth City Council - Public Protection Service

The Service encompasses key services to both public and commercial customers and is made up of five Units: Bereavement Services Environmental Health (Environmental Protection) Environmental Health (Health, Safety & Commercial) Licensing, Technical & Transformation Trading Standards We make a fundamental contribution to the maintenance and improvement of public health, quality of life and wellbeing. Our aims are to: Protect the public, businesses and the environment from harm Support the local economy to grow and prosper

Updated:
14 August 2018
Location:
South West
Sectors:
Local Authorities
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Public Protection Service aims to protect and promote the safety, economic and environmental interests of Plymouth consumers and businesses. It aims to ensure that Plymouth’s prosperity is not jeopardised by unsafe, unfair or illegal trading.

Particular consideration is given to the protection of customers who may be vulnerable.  The Service has an Action Plan in place to help meet the Councils four objectives, one of which is ‘caring’.  Service priorities that help focus on this objective are:

Improve community safety in Plymouth and support older and/or vulnerable people to lead independent and safe lives by addressing rogue doorstep trading and the fear of it.

 Continue the ‘Support with Confidence’ scheme to audit and accredit personal assistants and others supplying personal services in the home outside the vetting of the Care Quality Commission

Awareness by consumers of mass marketing scams - mail shot, telephone and by email.

Consumer advice and education

Supporting vulnerable sections of society to ensure they receive protection from illegal activities, that may affect their health, safety and wellbeing

Being able to identify early stages of dementia during limited periods of contact with individuals

 Encouraging and supporting those with dementia to proactively come forward when they have been a victim of crime.

Provide advice and support in investigating nuisance complaints made by or about vulnerable adults, with appropriate signposting to other support networks where appropriate.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The Service has only limited resources to commit to these actions.  There are many competing priorities for the Service.

Member website

www.plymouth.gov.uk

2. Actions

  • Improve community safety, supporting older vulnerable people to lead independent lives

    Improve community safety in Plymouth and support older and/or vulnerable people to lead independent and safe lives by addressing rogue doorstep trading and the fear of it.

    Improved officer awareness to ensure appropriate support, increased priority and signposting to additional support.

    Additional training of officers for supporting witnesses and their families during prosecutions

    Awareness training with other dementia support groups

    Planned activity includes;  100% response to complaints and intelligence, Education and support of victims and potential victims, working with Partners in the Doorstep Crime Partnership to ensure offenders are brought to justice

     

    Status:
    Delivery
  • Action against mass marketing scams - mail shot, telephone and by email.

    Planned activity include: Signing up to the National Scams Hub initiative – A commitment to contact those identified as being victims of scams to offer support.  Refer to relevant safeguarding agencies when required. Educate consumers, particularly the more vulnerable about the danger of scams.  Take Enforcement action against scammers

     

    Status:
    Delivery
  • Educate our staff and traders on issues around dementia

    We have a Public Protection Service dementia champion. She has shared awareness sessions with all PPS staff.  We have many staff (i.e. Pest Control Officers) who have regular contact with members of the community.  We will ensure that they are aware of dementia issues and know what to do when they encounter people living with dementia.  She will now be rolling out information sessions to members of the Trading Standards approved trader scheme – Buy with Confidence

    Status:
    Implementation
  • Consumer advice

    We have a protocol with Citizens Advice who are tasked with giving consumer advice.  In that protocol we state that we will assist in the advice and possible intervention if needed for consumers who are considered vulnerable.  This would include those with dementia

    Status:
    Implementation
  • Support with Confidence

    Continue the ‘Support with Confidence’ scheme to audit and accredit personal assistants and others supplying personal services in the home outside the vetting of the Care Quality Commission

    This means that vulnerable people have access to fully accredited personal service suppliers

    Status:
    Implementation
  • Improve staff awareness and encourage dementia victims of crime to come forward

    Improved officer awareness to ensure appropriate support, increased priority and signposting to additional support.

    Additional training of officers for supporting witnesses and their families during prosecutions

    Awareness training with other dementia support groups

    Status:
    Delivery