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We are a care agency based in Lowestoft, Suffolk. We care for and offer support to people in their own homes. We offer individual plans of care ranging from pop in calls to 24 hr care. Please visit our website for more details.

2 July 2014
East of England
Care, Clinical Commissioning Group, Health, Local Authorities, Medical

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our organisation involves our service users and their carers from the outset. We do this by involving them in all the stages of their care planning enabling them to make their own choices regarding their care and lifestyle. A persons needs are discussed and assessed together with family / friends of their choice. We agree together the best way to deliver care and support. We recognise the importance of social, psychological and spiritual needs vary between individuals, all these aspects of peoples lives are assessed during the planning of care so the outcomes we deliver are individual to that person and meet their needs. We are able to support people to attend activities such as day centre, we also arrange social outings to a place of choice, from the supermarket to a trip out on The Broads ! Carers are supported by Waveney Care offering both respite and reassurance at regular times or at times of extra need carers are aware we are able to step in and offer extra support. Our carers have all received training in Dementia awareness and are regularly observed to ensure they posses the right skills to deliver a high standard of care and support.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges we face include recruiting the right staff which are our biggest asset. We have robust training and monitoring procedures which enable us to maintain a high level of service. Carers enjoy their work and really care about the people we support. We constantly try to raise the profile of our carers and develop within them self worth and pride in their duties as a carer. We believe that understanding comes with education for both our carers and those we support. Care is chronically underfunded and we are constantly fighting for funds which comes in the form of time for our service users so their lives can be more enriched. We aim to try and approach care avoiding task orientated approach where possible.

Member website


2. Actions

  • Raising Dementia awareness

    For service users, their families and others around them. Enabling people to find available support and services. Re-assuring people that dementia effects everyone differently and there is no one correct approach. We promote flexibility and different plans of care.


    2014 - Third Quarter Update

    New Member

  • Training

    All members of staff receive specialised training in Dementia awareness and how to care for those with dementia. All members of staff are regularly supervised to ensure the effectiveness of our training. We invite family members and others involved with our service users to see our training material and offer support and awareness to all involved.


    2014 - Third Quarter Update

    New Member

  • Support

    We have members of our team who are able to listen and take time out to support those people caring for someone with dementia. We can also offer practical help such as sitting service and respite care.


    2014 - Third Quarter Update

    New Member