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Age UK Gateshead

Age UK Gateshead was established as Age Concern Gateshead in 1972. Our mission is to promote the wellbeing of older people and make later life a fulfilling and enjoyable experience. We provide a range of services including independent advice information and advocacy and health and wellbeing projects including physical activities, social opportunities and bereavement support. An average of 140 volunteers help us out, many of whom are themselves older people who benefit from their role as much as their work supports our clients. We have weathered decades of change by remaining focussed on our aim of improving the lives of older people, working closely with older people and valuing our relationships with partners and stakeholders who share our aims and values. We are now an established and well respected social care provider, and one of the larger voluntary organisations in the borough.

26 March 2018
North East
Local Alliances:
Gateshead Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

All of our input is at a local level.

1. Choice and control. Our advocacy service supports older people in making informed choices by ensuring they understand their options and their views are heard.  While we do not specifically work with dementia patients, many of our clients suffer mild cognitive impairment and early signs of dementia. We provide a signposting service for clients with a diagnosis, primarily to the Alzheimer’s Society.

2/3 Design of services/ support. As an Age UK brand partner we take care that all of our services are designed with the needs of all older people in mind, including those with cognitive impairments.

4. Information and advice.  We provide independent I&A for older people, including those with dementia, again working with the Alzheimer’s Society when necessary

5/6 Enabled and sense of belonging. All of our services support older people, including those with  mild cognitive impairment in living a fulfilling life. Clients refered to our day services and social groups have increasingly complex needs, and our staff and volunteers work hard to ensure these needs are met.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Referral rates for clients with more complex needs, including mild cognitive impairment and diagnosed dementia are rising, but our resources are not increasing to match demand. We are aware that our staff and volunteers are not all trained in supporting dementia clients.


Member website


2. Actions

  • Access to dementia training

    Our CEO will liaise with colleagues to establish whether our staff and volunteers are able to access their training on dementia.

    Initial Scoping

    2014 - Second Quarter Update

    New member

  • Improved strategic liaison with Alzheimer's society in Gateshead

    Age UK Gateshead is in the process of consulting on our new strategic priorities for 2013 to 2018. As part of the process we will meet with AS to ensure our plans are aligned to theirs, and to discuss ways we can work more closely together to make the best use of resources.





    Initial Scoping

    2014 - Second Quarter Update

    new member