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Lincolnshire Community Health Services

At Lincolnshire Community Health Services NHS Trust (LCHS) we provide community healthcare services for the population of Lincolnshire, one of the largest healthcare communities in the country, covering an area of 2,350 square miles and a population of 723,000. Our headquarters are located at Bridge House, Unit 16, The Point, Lions Way, Sleaford, Lincolnshire, NG34 8GG. Telephone Number: 01529 220300 This website is designed to direct you to the services we provide across the county. These include community hospitals, some GP practices, out of hours services, sexual health, services for children and families, therapies, community nursing and specialist nursing services. Our 2,800 staff care for thousands of patients every day including: •More than 100 patients in our Walk in Centre daily •Over 160 patients seen in sexual health centres daily •66,000 patients cared for by complex case managers/community teams every year •3,550 people cared for in our community hospital beds annually •In excess of 100,000 patients access our out of hours service in a year Lincolnshire Community Health Services NHS Trust are registered with the Care Quality Commission (CQC)

29 June 2015
East Midlands
Local Alliances:
South Lincolnshire Dementia Action Alliance , Lincoln Dementia Action Alliance, West Lindsey Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Lincolnshire Community Health Servicers NHS Trust (LCHS), provides a range of community health services for the population of Lincolnshire, which is one of the largest rural healthcare communities in the country. We provide a diverse range of services, including integrated community services to adults, community hospitals, community nursing and therapy services and a range of specialist services including 5 GP practices, Electronic Assisted technology Services, Anti Coagulation, Out of Hours services, Rapid Response and Assisted Stroke Discharge services.



Our mission is to provide ‘high quality, responsive and innovative healthcare services, working in partnership with other health care providers to prevent admissions to hospital, or where this is unavoidable, to ensure that discharge and re-ablement is as smooth as possible.’

Putting ‘Patient’s first at the heart of everything we do’, is at the centre of our values. We will deliver better outcomes by for people with dementia by:

-       Ensuring we develop our workforce with the right knowledge and skills to make a difference to those in our care

-       Working with key partners to develop and improve care pathways and delivering seamless care.

-       Optimising communication, by listening to patients and carers and  valuing their views to improve the patient experience.

-       Providing an environment which is appropriate, fit for the purpose and meets and exceeds the need and expectations of users.

LCHS strives to make a difference to dementia care in line with the Nursing Vision and Strategy and deliver all services to standards in line with ‘Compassion Practice’ (DoH and Chief Nurse, NHS England) under the wider 6 ‘C’ initiative, which involves ‘working with people in a new partnership, offering and engaging with people in making choices about their health and care, and supporting ‘no decision about me without me’.



    • .

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges we face include:

  • Education and training
  • Ensuring all staff with face to face patient contact have dementia specific knowledge and skills.
  • Ensuring that training informs practice
  • Engagement
    • Ensuring we understand the needs, wishes and expectations of service users and their carers.
      • Environment
    • Reviewing and making improvements to our hospital environments, to support quality of life benefits to those with dementia.
  • Patient pathways
    • The development of new ways of working across professional and organisational boundary’s which will promote improved integration and smooth patient pathways

2. Actions

  • Gap Analysis

    Following the undertaking of a gap analysis of our present practice and the launch of the Lincolnshire Dementia Strategy, align and confirm LCHS dementia strategy, with the development of a clear action plan to address gaps identified.

    Initial Scoping, Planning

    2014 - Second Quarter Update

    New Member

  • Pathway Development

    Implement new ways of working across professional and organisational boundaries which will promote the further development of improved integration and smooth patient pathways.

    Delivery, Implementation, Planning

    2014 - Second Quarter Update

    New Member

  • Education and Training

    Develop a training and education strategy, to improve the skills and knowledge of our workforce across a wide range of care settings.

     Learn from the good practice examples of other organisations and implement the ‘Butterfly’ Scheme to facilitate education and training and facilitate responsive patient centred care.



    2014 - Second Quarter Update

    New member

  • Environment

    Make changes to our care environments to support dementia friendly environments which improve the quality and outcomes of care

    Initial Scoping, Planning, Uncompleted

    2014 - Second Quarter Update

    New member

  • Raise Awareness

    Develop the information resources available to both our patients and  staff, which are easily accessible.

    Use the banner of Dementia week 2014 (19-25 May 2014 to raise further awareness and celebrate work to date – 31/5/14


    2014 - Second Quarter Update

    New member