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Barking, Havering and Redbridge NHS University Trust

Barking, Havering and Redbridge University Hospitals NHS Trust is a large acute Trust serving a diverse population of 750,000 in outer north east London. It operates from two main locations, Queens Hospital in Romford and King George Hospital in Goodmayes, but also provides services at other clinics, polyclinics and hospitals across the area, mostly on an outpatient basis. Our vision is to provide outstanding healthcare to our community, delivered with PRIDE. Working closely with our partner organisations, our 6,500 staff and volunteers care for a diverse community of 750,000 people. Our PRIDE values of Passion; Responsibility; Innovation; Drive and Empowerment inspire us and keep our patients at the heart of everything we do.

4 March 2019
Hospitals and Hospital Trusts, Health

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Executive Lead for Dementia is the Trust’s Chief Nurse. Barking, Havering, & Redbridge University Hospitals NHS Trust (BHRUT) has a dedicated Dementia and Delirium Service. The team work across both hospital sites to support the operational delivery of the national and local dementia agenda.

The Trust is signed up to the National CQUIN for Dementia to identify new cases of Dementia in over 75s; the national target of 90% is currently being achieved.

To ensure people living with dementia receive safe, equitable care and are treated with dignity and respect throughout their hospital journey the Trust have initiated the following:    


Butterfly Scheme - This is a national initiative to improve patient safety and well-being in hospitals. The scheme teaches staff to offer a positive and appropriate response to people with Dementia and/or Delirium.


‘This is me’ form - this provides information for health and social care professionals to build a better understanding of who the person really is. The form includes space to include details on the person’s cultural and family background, events, people and places from their lives, preferences, routines and their personality.


Dementia & Delirium Care Plan - this identifies the individual needs of the person and to promote person centred care.


‘John’s Campaign’ - this recognises the important role of those who care for people who are living with Dementia. The Campaign’s purpose lies in the belief that carers should be welcomed and encouraged by staff. The Trust’s Carer Policy and Carer Support Plan utilises the ethos of John’s Campaign to support carers trust-wide.


Dementia Awareness training (Tier 1 & Tier 2) - is essential training for all Trust staff.  A plan is in place to launch Tier 3 training in spring 2019.  A Dementia Training Strategy and Training Needs Analysis are currently being developed in line with the national Dementia Training Standards Framework (2018).


Holistic Therapies - there is a range of innovative therapies including Pet Therapy, Twiddle Muffs, Fidget Blankets/Toys and Reminiscence Interactive Therapeutic Activities Screens that are available to provide distraction and comfort for a person living with dementia during their hospital stay.   


Dementia Coffee Mornings are currently being reintroduced for patients and carers/family to provide a forum to chat and/or be offered further support either from Trust staff or through signposting to the appropriate community partner.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The Trust has successfully implemented many Dementia initiatives within the Care of the Elderly ward environments across both hospital sites. The challenge is now to embed these Trustwide.

2. Actions