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Carewatch Care Services

A national provider of home care with 150 offices and 10,000 staff.

10 February 2016

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

  1. To provide quality home care allowing individuals to remain independent in their own homes.
  2. To be the eyes and ears of the community through our regular and close relationship with those we care for.
  3. To work closely with all related health organisations to provide individuals with integrated care.
  4. To help inform people about Dementia through our website content, our communications and face to face contacts.
  5. To work closely with Dementia support organisations to make our service most effective and to maximise public awareness and positive action.
  6. To train our staff to be fully aware of the elements of Dementia and how to recognise emerging signs and how to care for those with it.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  1. Lack of integrated care in the community.
  2. The short care time slots commissioned by Local Authorities.

Member website


2. Actions

  • Work with Alzheimer's Society

    Work with the AS Training team to ensure our staff training is most effective.

    Being implemented

    2015 - First Quarter Update

    New member

  • Work with local government and CCGs

    To work with Government and CCGs to develop true integrated care.


    2015 - First Quarter Update

    Working to achieve this via the UKHCA

  • Help abolish short commissioned care calls

    To work within the sector to abolish short commissioned care calls.


    2015 - First Quarter Update

    Trying to engage commissioners on this issue all the time

  • Support the Dementia Friends programme

    To encourage all our offices to have at least 2 Dementia Champions and hold meetings amongst staff and in the community.


    2015 - First Quarter Update

    Pushing this hard with all offices and getting positive responses. Have Champion in Head Office and given talk.

  • Offer free Dementia Guides to improve awareness and understanding

    We have created a suite of guides written by external experts that are available for download on our website: carewatch.co.uk. We will promote these on the site and via social media. 

    Being implemented