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St Helens & Knowsley Teaching Hospitals NHS Trust

St Helens and Knowsley Teaching Hospitals NHS Trust provides a full range of acute healthcare services across our two sites at Whiston and St Hele​ns hospitals, including inpatient, outpatient, maternity and emergency services. The Mersey Regional Burns and Plastic Surgery Unit is also located at Whiston Hospital, providing treatment for over 4 million people across the North West, North Wales and the Isle of Man. Our valued workforce of over 7,000 staff are dedicated to providing you with the best possible care. Our staff are guided by the Trust's vision to provide '5 star patient care', striving to meet the best standards of professional care whilst being sensitive and responsive to the needs of individual patients.

15 February 2018
North West
Communication, Finance, Pharmaceutical, Health, Care, Hospitals and Hospital Trusts, Transport Sector
Local Alliances:
St Helens Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Improving Communication

We developed the Forget-me-Not Scheme with the aim of improving communication, interaction and patient experience.

Delivering a skilled and effective workforce

We provide training in dementia care to staff depending on their learning needs.

Making the environment dementia-friendly

The Hip Fracture ward and four of the wards of the Department of Medicine for older People have been adapted to become dementia-friendly environments. This includes dementia-friendly signage, paintwork and flooring and reminiscence rooms.

Strengthening links with the local community

Our Nurse Consultant is a trustee of the Hargreaves Dementia Trust.

We will continue to support and develop our volunteers within the Trust to be skilled in supporting people with dementia.

We regularly meet with our local partners in supporting people with dementia with the aim of improving the care we provide to people who access our services.

Meeting national standards

The National Institute for Health and Care Excellence (NICE) has produced quality statements for dementia. We are compliant with both statements which relate to general hospital care.

Monitoring our progress

We have taken part in the first two rounds of the National Dementia Audit. We took part in a regional audit of dementia care. We also do our own audits.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Accessing the resources and time needed to provide dementia training for our staff and to support them in developing the skills to care for people with dementia.

Member website


2. Actions

  • Making the environment dementia friendly

    We aim to become a "Dementia Friendly" organisation with environments that promote better outcomes, reducing episodes of avoidable harm for patients with dementia.


    Quarter 1 

    In progress

    Quarter 2 

    In progress

  • Deliver a skilled and effective workforce

    All our staff will recieve training appropriate to thier role.


    Quarter 1 

    In progress

    Quarter 2 

    In progress

  • National Dementia CQUIN targets

    We will aim to meet the National Dementia CQUIN targets.

    Being implemented

    Quarter 1 

    In progress

    Quarter 2 

    In progress