Community Transport for East Hampshire

Community Transport for East Hampshire provide an accessible transport service for residents in East Hampshire who experience problems accessing the public bus service. All fleet vehicles are equipped with tail lifts and front lower steps to enable easy access for passengers and wheelchair users.

Updated:
8 October 2015
Location:
South East
Sectors:
Care, Voluntary Sector, Transport Sector
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

All CTEH drivers/volunteers receive training regarding dementia awareness and understand that some clients can become confused or take a little longer to do shopping etc. Having a door to door shopping
service is essential to a lot of clients, as it helps them to continue to live independently.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

One of the main challenges faced by CTEH with clients with dementia is that very often the clients forget that they have booked the service and so are not ready when the bus calls to collect them. This then leads to
the service being late for the following passengers. The office staff try to circumvent this by phoning prior to the pick- up time to try and ensure that the client is ready .

Member website

www.waca.org.uk

2. Actions

  • Dementia Awareness raising for staff

    Ensure staff, especially all customer facing staff, attend a dementia awareness raising session.

    Status:
    Being implemented

  • Risk Assessments

    Ensure that staff are aware of any mental health deterioration and report any concerns to the office staff.

    Status:
    Delivered

    2014 - Second Quarter Update

    New member

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