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Age Concern Hampshire

Age Concern Hampshire is an independent charity working across the county to deliver a range of services to people over 50 – our vision is to make getting older a positive experience for everyone. Our main activities are information and advice services and community services.

6 August 2015
South East
Care, Communication, Health, Recreation, Voluntary Sector
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Age Concern Hampshire (ACH) has provided support and services to older people for nearly  30 years and has become a strong voice for older people across Hampshire. We work in partnership and have strong ties with many local voluntary and statutory groups and believe that this puts us in a strong position to not only promote the needs and views of older people with dementia but more importantly advocate and empower the people who use our services to be able to do so themselves.

We provide front line services for people with dementia and their families, from Hampshire County Council contracted day services offering care and support through community involvement, to Information and Advice services which provide accessible tailor made expert knowledge and support. We aim to ensure that services like these are person centred, user lead and relevant to the needs of the local people using them.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • We are an independent and local county wide charity and recognise that providing a variety of quality and relevant services in a county like Hampshire can create its own set of challenges. People with dementia and their families in the New Forest may have different priorities to those who live in Winchester and it is these different needs that we aim to understand and act upon. We have various I&A services, like the Village Agent scheme and the Older Peoples Area Link (OPAL) scheme, that have been developed to meet the needs of those living in more rural and  isolated communities.

  • We know that breaking down the barriers and stigma around Dementia is a challenge and believe that increased dementia awareness will result in increased understanding and empathy. To this end we have committed ourselves to ensuring all our staff and volunteers, from support workers to receptionists, have attended basic Dementia Awareness training. We also believe that the intergenerational work we  undertake in our wellbeing centres with local schools and colleges serves to break down these stigmas and gives young adults a greater understanding and empathy with the person with dementia.

2. Actions

  • Improve and build on the Person Centred Dementia Care provided by our day services staff and volunteers

    All day services teams will attend in-house 2 day Person Centred Dementia Care Training

  • Dementia Awareness sessions for all staff and volunteers across the organisation

    All staff and volunteers will attend a Dementia Friends Awareness session

  • Dementia Awareness for all Age Concern Hampshire Trustees.

    Trustees will attend Dementia Awareness sessions across the county.

  • Deliver Person Centred Dementia Care training and Dementia Friends sessions in house and externally.

    Two staff attended 10 day train the trainer Person Centred Dementia Care course and two staff became Dementia Champions.

  • “Knowing Me” project – a pilot Life Story project

    This projects aims to give people with Dementia a voice and a way of communicating their unique perspective and needs. Volunteers work with people with Dementia to create a life story board and booklet to share with those who work with and support them.

  • Promote person centred care at our day services through Life Story work

    to allocate a named key worker to work with each individual accessing our day services to create a Life Story work document.

  • To partner with local organisations to improve the lives of people with Dementia and their families.

    Working with other organisations eg Princess Royal Trust for Cares to provide Carers Support & working with Alzheimer’s society to provide Dementia Advisor clinics.

  • Pilot a Dementia Counselling service

    Volunteers to provide therapeutic counselling specifically for older people with dementia.

  • To engage with and support Carers and families of people with Dementia

    through Information & Advice contact (e.g. OPAL, Village Agents) as well as through regular contact and support with carers and families within our day services.

  • Appoint a Dementia Ambassador

    Identify a member of staff within the organisation to take on the role of Dementia Ambassador.


    2013 - Fourth Quarter Update

    New member